COMMERCIAL OPERATIONS MANAGER

The Role – Commercial Operations Manager Fresh People are currently recruiting for a Commercial Operations Manager to join a fast-paced and growing Fresh Produce business operating within a short shelf-life supply chain environment based in West Sussex. This is a pivotal role responsible for driving end-to-end supply chain performance, ensuring product availability, optimising stock, and delivering high service levels to customers. You will work cross-functionally with Commercial, Finance, Production, and Logistics teams, taking ownership of planning, stock control, and operational execution.Key Responsibilities Lead the demand planning and forecasting process in line with customer requirements and commercial activity Manage daily and weekly customer orders, ensuring accurate processing and communication Oversee stock management across multiple sites, balancing availability, waste, and working capital Monitor inbound deliveries, production output, and stock levels by SKU/customer Investigate and resolve stock discrepancies and supply issues Coordinate end-to-end logistics, including transport booking, delivery tracking, and issue resolution Manage relationships with 3PL providers, transport partners, and suppliers Ensure delivery performance against OTIF and service KPIs Drive cost efficiencies across transport, storage, and handling Lead, coach, and develop a high-performing Commercial Operations team Ensure compliance with customer requirements (labelling, ASN, palletisation, delivery windows) About You Experience within FMCG, fresh produce, food, or short shelf-life supply chains Proven background in supply chain, planning, logistics, or operations Strong experience in forecasting, stock control, and logistics coordination Confident working across multiple stakeholders and departments Previous team leadership or supervisory experience Highly organised, analytical, and solutions-focused Strong Excel and systems capability What’s on Offer Opportunity to join a growing, fast-paced Fresh Produce business A role with real ownership and impact across the supply chain Supportive environment with opportunity to develop and progress Competitive salary and benefits package