Customer Care

- Customer Care Careers Search Customer Care Jobs Be there in moments that matter Whether big or small, every moment matters. Our exceptional health care and pharmacy customer care teams create heartfelt, personalized moments for our members and customers. Your passion can make a difference, one person at a time. Career Areas Benefits Verification Reps Benefit Verification Representatives serve as key liaisons between patients, health care providers and insurance carriers, resolving insurance-related issues to ensure the timely processing and delivery of prescription orders. In this role, you will handle inbound calls from patients and colleagues while also making daily outbound calls to support exceptional service. Each conversation helps improve access to care and peace of mind for those who need it most. Call Center Customer Service Reps Customer Service Representatives play a critical role in providing guidance and assistance to our plan members. Whether resolving a complex inquiry or offering a reassuring voice, every moment matters—big or small. Our representatives ensure members receive the support they need, whether from our call center locations or remotely, always putting people first. Call Center Customer Service Supervisors Frontline leaders support customer service representatives in their day-to-day operations. Supervisors are responsible for coaching and developing teams while leading projects and initiatives that drive the success of the Customer Care organization. Every moment matters as they empower teams to provide exceptional service, ensuring that each interaction makes a difference. Data Entry Data Entry roles primarily focus on entering, updating and maintaining patient and insurance records, as well as managing invoices and reports by required deadlines. While behind the scenes, these roles ensure accuracy and efficiency, when it comes to supporting patient care and ensuring seamless operations. Member Engagement Coordinator As the heart of our organization, our Member Engagement Coordinators (MECs) make outbound calls and schedule In-Home Health Evaluations. MECs have the option to work remotely and play a key role in ensuring high quality service, keeping people healthy and independent at home. Member Engagement Manager Member Engagement Managers lead and support their teams by guiding, motivating and recognizing MEC representatives to ensure the organization meets its goals. Quality and Training The Quality and Training team creates an environment where our member engagement coordinators are set up for success. This team identifies trends, facilitates training, evaluates employees and provides valuable feedback to improve how we engage with and support our members. Welcome Coordinators Be the first point of contact for our patients. As Welcome Coordinators, you will warmly welcome and assist patients as they arrive, ensuring a smooth check-in process. You will schedule appointments, answer phone calls and provide exceptional customer service. As a vital member of our team, your friendly demeanor and ability to create a welcoming environment will contribute to the overall patient experience. Aetna® Customer Service roles include: Service Advocate  Health Concierge  Claim Benefit Specialist   Prior Authorization Representatives  Complaint & Appeals Operations   Customer Service Representative   Aetna One Advocate "The best thing about working at CVS is that it’s a big family. They truly help you – from the managers to the supervisors to your colleagues."   Tonya S. Customer Care Representative CVS Health - Delivering Customer Service with Heart Our Work Settings As a part of our team, you’ll provide high-quality patient services in various settings:    Aetna® Oak Street Health® Pharmacy benefit manager (PBM) Signify Health® Our Hiring Process We’re committed to making our hiring process as seamless as possible. From searching jobs to preparing for an interview and receiving an offer, take a look at what to expect every step of the way.   Learn More Featured Jobs Pharmacy Intern - Grad Location : 1370 HWY 17, Little River, South Carolina,United States Job ID : R0683308 Category : Students Sub Category : Intern Remote : On-Site Apply Now Pharmacy Intern - Grad Location : 59 GEORGE ST., Charleston, South Carolina,United States Job ID : R0638135 Category : Students Sub Category : Intern Remote : On-Site Apply Now Pharmacy Intern - Grad Location : 6090A GARNERS FERRY RD, Columbia, South Carolina,United States Job ID : R0705867 Category : Students Sub Category : Intern Remote : On-Site Apply Now View More Let's redefine health care together. Search Customer Care Jobs Go back: All Career Areas