IT Operations Specialist - Oracle DB & ETL Solutions

 

Detailed description of work task to be carried out

Seniority: Senior or Expert

IT Operations Specialist – Database Management Solutions 

This position focuses exclusively on operational activities including monitoring, support, troubleshooting and deployment operations.

ROLE OVERVIEW
We are seeking a skilled, hands-on IT Operations Specialist to join our Default Management technology team, focusing on the operational excellence, reliability and performance of our Oracle Database and ETL solutions. This is a senior/expert-level position within a DevOps framework, dedicated to operational activities. 

Key Responsibilities

·       Take full, hands-on ownership from business delivery readiness to production run, ensuring operational excellence and efficiency.

·       Provide daily, hands-on operational support, including monitoring, troubleshooting, problem management and root cause analysis. 

·       Collaboration with cross-functional teams, including developers, analysts and business stakeholders

·       Driving clear, timely communication with all relevant parties regarding incidents, resolutions and ongoing operational matters.

 

Detailed description of work task to be carried out

Operational Support & Monitoring

·       Accept, analyze, and resolve support tickets for Oracle DB and ETL solution

·       Monitor database and ETL job performance, system health and business process flows

·       Conduct proactive system health checks and preventive maintenance

·       Manage incident response and coordinate with stakeholders during critical issues

Problem Management & Analysis

·       Troubleshoot complex issues in pre-production and production environments, including parallel production environments.

·       Perform valuable root cause analysis as part of structured problem management

·       Analyse Oracle logs, ETL job logs and system alerts using monitoring tools

·       Document solutions and maintain a knowledge base for recurring issues

Release & Deployment Operations

·       Execute database and ETL deployments following ITIL processes

·       Coordinate release activities across multiple environments (Pre-Prod, Production)

·       Manage deployment schedules and communicate with business stakeholders

·       Perform post-deployment verification and rollback procedures when necessary

 

Must-have knowledge and experience

Requirements
• ITIL Foundation certification
• 5+ years of hands-on experience in Oracle DB and ETL operations and support, including proficiency in writing and optimizing database queries.
• Strong knowledge of Oracle architecture, performance and database administration
• Experience with Linux infrastructure and environment management, and familiarity with DevOps tooling such as Jenkins, Git and database change management tools (Liquibase, Flyway etc).
• Solid programming skills in languages such as Python, Java or C#
• Experience with monitoring tools and alerting systems (e.g. Splunk)

 

Nice-to-have knowledge and experience

Nice-to-have Qualifications:
• Experience in financial services or banking applications
• Leveraging AI capabilities such as Github Copilot to streamline and improve operational workflows

 

Location: Gdańsk, Gdynia or Warsaw
Hybrid work model - 2 days in the office