Senior Systems Engineer I

Senior System Engineer I Would you like to be part of a team that delivers high-quality software to our customers? Are you a highly visible champion with a ‘can do’ attitude and enthusiasm that inspires others? About Our Team Our global team supports products that educate and provide electronic health records, introducing students to digital charting and preparing them to document care in today’s modern clinical environment. We have a stable product that we strive to maintain while valuing trust, respect, collaboration, agility, and quality in our team. About the Role We’re looking for a Senior Systems Engineer – End User Computing (EUC) to join Elsevier’s EUC Enterprise Engineering team. This is a senior-level role focused on delivering robust, scalable, and high-impact EUC solutions that empower our global workforce. As a senior systems engineer within the team, you'll take ownership of critical systems, drive the execution of strategic initiatives, and bring deep expertise across enterprise technologies. You’ll collaborate closely with cross-functional teams to ensure seamless solution delivery, mentor other engineers, and lead efforts that continuously improve our platform's performance, reliability, and automation. Responsibilities Lead the implementation, configuration, and ongoing improvement of complex EUC solutions across cloud and on-prem environments. Act as a senior escalation point for high-impact technical issues, providing expert-level troubleshooting and resolution. Drive the delivery of enterprise infrastructure projects, working closely with engineering leads, service planning leads, and internal stakeholders. Identify and execute automation and process improvement opportunities, reducing manual overhead and boosting efficiency across EUC operations. Guide and support junior and mid-level engineers through mentorship, code reviews, and collaborative problem-solving. Ensure platform stability and performance through proactive monitoring, tuning, and incident response. Partner with IT operations, security, and business stakeholders to align technology solutions with user needs and compliance requirements. Participate in on-call rotations, supporting the OCC/NOC and delivering after-hours support when necessary. Requirements Deep technical expertise in EUC platforms including Microsoft Endpoint Manager, Intune, Active Directory, Azure, and AWS. Advanced hands-on experience with Windows Server environments, as well as strong working knowledge of MacOS and Linux in enterprise settings. Solid understanding of network services such as DNS, DHCP, and enterprise connectivity. Practical experience with infrastructure monitoring tools (e.g., SCOM) and scripting/automation using PowerShell or similar languages. Demonstrated ability to own complex systems end-to-end, from planning and deployment through to support and continuous improvement. Strong communication skills with a collaborative, delivery-focused mindset. Experience in large-scale enterprise environments, ideally within regulated industries or global organizations. Work in a Way that Works for You We promote a healthy work-life balance across the organization. We offer numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet both your immediate responsibilities and long-term goals. Working for You We understand that your well-being and happiness are essential to a successful career. Here are some benefits we offer: Comprehensive Health Insurance. Enhanced Health Insurance Options. Group Life Insurance. Group Accident Insurance. Flexible Working Arrangements. Employee Assistance Program. Medical Screening. Modern Family Benefits including maternity, paternity, and adoption support. Long-Service Awards. Celebratory New Baby Gift. Subsidized Meals (location-specific). Various Paid Time Off options including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport for home-office-home commutes (location-specific). About the Business We are a global leader in information and analytics, assisting researchers and healthcare professionals in advancing science and improving health outcomes. We combine quality information and extensive data sets with analytics to support science and research, health education, and interactive learning. At our company, your work contributes to addressing the world's grand challenges and fostering a sustainable future. We utilize innovative technologies to support science and healthcare, partnering for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers