About the Role
<h3>About Deepki</h3><p>Founded in 2014, <strong>Deepki</strong> is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services.</p><p>Deepki’s platform enables data-driven decision-making, driving both climate impact and operational performance across real estate portfolios.</p><p>Our brand is built on three core values: <strong>Trust, Care & Act</strong>, which guide our relationships, the way we operate, and the impact we seek to create.</p><p>We are committed to helping our clients succeed by providing them with reliable data, engaged teams, and actionable insights — all key drivers of sustainable change.</p><p></p><p>We are looking for a <strong>Customer Success Manager (F/M/X) </strong>to join the UK Client team, on a<strong> permanent contract based in London</strong>.<br></p><p><br><strong>Missions</strong></p><p><br>The Customer Success Manager at Deepki will take charge of manage and support our customers in the deployment of our SaaS software solution.<br><br><strong>Ensure the retention and satisfaction of the customers in your portfolio :</strong></p><ul><li><p>Project management during the initial implementation phase of the customer platform</p></li><li><p>Configuration of the Deepki business application according to the customer's needs</p></li><li><p>Analysis of customer data and drafting of deliverables (reporting, analyses, regular client meetings, energy balances, etc.)</p></li><li><p>Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty</p></li></ul><div><p><br><br><strong>Providing expertise as sustainability expert :</strong></p></div><ul><li><p>Supporting our clients sustainability management, for example in the context of the application of UK or European regulations and reporting (e.g. EU-Taxonomy, SFDR, CSRD, GRESB)</p></li><li><p>Accompanying our clients in their decarbonization journey through analysis (CRREM) and action planning (CapEx planning)</p></li><li><p>Identification and mitigation of climate risks and emerging sustainability challenges like biodiversity</p></li></ul><div><p><br><br><strong>Supporting internal operational excellence projects for the team :</strong></p></div><ul><li><p>Improving internal processes and the level of services provided by the team</p></li><li><p>Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team</p></li></ul><div><p><br><br><br><br><strong>Profile</strong><br><br><strong>ESSENTIAL SKILLS AND COMPETENCES :</strong></p></div><ul><li><p>Project management of multiple accounts at the same time</p></li><li><p>Management of large data sets and quantitative data analysis (Excel)</p></li><li><p>Understanding of SaaS solutions and basic knowledge of software engineering</p></li><li><p>Sense of customer contact, ideally B2B</p></li></ul><div><p><br><br><br><strong><br>NICE TO HAVE SKILLS :</strong></p></div><ul><li><p>Experience in SaaS</p></li><li><p>Experience in Sustainability and climate change management</p></li><li><p>Experience in the real estate industry</p></li><li><p>Other languages</p></li></ul><p></p><p></p><p><strong>Recruitment process:</strong></p><ul><li><p>HR interview</p></li><li><p>Interview with the direct manager (N+1)</p></li><li><p>Interview with the N+2</p></li></ul><p><strong><br></strong></p><p><strong>Your working environment:</strong></p><p><br><strong>Why join Deepki?</strong></p><p>Deepki’s teams are dedicated to making an impact by harnessing data to transform the world’s most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate. They embody our four core values: drive, commitment, righteousness and goodwill, which represent a fundamental element of life at Deepki.</p><p>Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish.</p><p></p><ul><li><p>Remote working days - hybrid model</p></li><li><p>25 Days Leave + Public Holidays</p></li><li><p>Health & Dental Insurance (from Day 1)</p></li><li><p>Income Protection<span> and Life Cover</span></p></li><li><p><span>Pension from day 1</span></p></li><li><p><span>Enhanced maternity and paternity leave</span></p></li><li><p>Onboarding & Advanced Training in Paris</p></li><li><p>In-house training</p></li><li><p>International environment</p></li><li><p>Access to a language learning platform</p></li><li><p>Dynamic and passionate ecosystem where everyone's initiatives have their place</p></li><li><p>Central London Office <strong><br></strong></p></li></ul><h3>Learn more about Deepki:</h3><ul><li><p><strong>Locations: </strong>Amsterdam, Berlin, Copenhagen, London, Madrid, Milan, New York, Paris, Seattle, Sydney, Singapore, Zurich</p></li><li><p><strong>Clients</strong>: 600+</p></li><li><p><strong>Users</strong>: 70,000+</p></li><li><p><strong>Countries</strong>: 90+</p></li><li><p><strong>Connectors</strong>: 7,300+</p></li></ul><p></p><p>Deepki’s motto: <strong>"We say what we do & we do what we say!"</strong></p><h3>Our commitment:</h3><p>Deepki is an equal opportunity employer. We do not discriminate based on ethnicity, religion, gender (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, national origin, non-disqualifying physical or mental disability, or any other protected characteristic under applicable law.</p><p>Employment decisions are made based on qualifications, passion, merit, and business needs.</p><p>We are committed to considering all reasonable accommodation requests for individuals with disabilities to ensure an accessible and inclusive work environment.</p><p><strong>Deepki: #ImpactForward</strong></p><p></p>