IT Customer Account Manager

IT Customer Account Manager - UK Software company in Guildford - to &pound;50k per annum<BR><BR>My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time.<BR> &nbsp;&nbsp;<BR> This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.&nbsp;<BR> &nbsp;&nbsp;<BR> They have 28 days' holiday plus Bank Holidays! Paying up to &pound;50k depending on experience!<BR> &nbsp;&nbsp;<BR> Main Responsibilities:<BR> <UL> <LI>Manage ticketing system for customer bugs, features and support.</LI> <LI>Critically evaluate incoming customer requests and communicate internally.</LI> <LI>New system features and regression testing.</LI> <LI>Customer systems training.</LI> <LI>Develop training material as required.</LI> <LI>Lead regular client meetings and support the acquisition of new customers.</LI> <LI>Liaise with customers to implement the company systems into their business.</LI> <LI>Customer onboarding and integrations.</LI> <LI>Create and proofread internal procedures and technical specification documentation.</LI> </UL> My client is looking for someone with the following skillset:<BR> <UL> <LI>Previous customer service experience - account management is a bonus&nbsp;</LI> <LI>Time management&nbsp;</LI> <LI>Organisation&nbsp;</LI> <LI>Excellent verbal and communication skills</LI> <LI>Experience with ticketing systems is a bonus&nbsp;</LI> </UL> This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!<BR> &nbsp;&nbsp;<BR> If this is of interest, please apply!