About the Role
SERVICE DESK CO-ORDINATOR
Murray Recruitment are recruiting a Service Desk Coordinator for our client based in Glasgow.
Contract
Permanent, Full Time
Location
Glasgow
Specialism
Administration
Salary
£26,000-£28,000 per year
Hours
Monday to Friday: 8am – 5pm.
Closing Date
26/02/2026
Reference
MR-5952
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JOB DESCRIPTION
ROLE OVERVIEW
This is a fantastic opportunity to join a UK-leading Facilities Management provider as a key member of their busy service desk team.
This is a full-time, office-based role reporting to the Service Desk Manager and Supervisor. The successful candidate will be responsible for managing the planned preventative maintenance (PPM) process, ensuring contractual priorities and deadlines are met through efficient coordination with engineers and subcontractors.
KEY RESPONSIBILITIES
Schedule and plan planned maintenance works.
Liaise with subcontractors to arrange PPMs.
Communicate with customers to confirm visits and access requirements.
Conduct PPM reviews to ensure compliance with standards and client specifications.
Manage general PPM administration, including asset changes and contract updates.
Provide cover for the wider Service Desk team during absence.
SKILLS & EXPERIENCE
Strong working knowledge of MS Office, particularly Word and Excel.
Proven customer service skills within scheduling, planning, or helpdesk environments.
Previous experience in scheduling planned maintenance works.
Ability to work independently and use own initiative.
A team player with a flexible and adaptable approach.
Solution-focused with excellent attention to detail and strong organisational skills.
OFFERING
Full-time, permanent, office-based role in Glasgow
Monday to Friday, 40 hours between 8am – 5pm
Salary up to £28,000.00 depending on experience
25 days holiday plus 8 statutory holidays
Pension scheme
Share scheme
Employee discount scheme
Additional flexible benefits
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Tech Stack
MS OfficeWordExcel