ISMIRA Agency actively recruiting for positions Reception for MARELLA CRUISES!
Main focus of position is the efficient operation of the Reception Desk, ensuring that passengers are handled in a polite and friendly manner and that their enquiries and concerns are handled correctly and followed through to completion. Above all, maintaining an upbeat, polite, friendly and outgoing demeanor and providing a consistent level of service style for the product.
Conditions:
- Contract based permanent job
- Free meals and accommodation on board
- Medical insurance provided by employer
- Work with international team members
- Couples are welcome to apply
- Professional growth opportunities
- SHIPS SAILING AROUND THE WORLD
Responsibilities:
- Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service.
- Maintain the reception guest log book with great detail , ensuring that any issues or comments of interest are recorded for future reference.
- Communicates all guest concerns or issues to the relevant department for action and follow up.
- Create AVOs for maintenance problems in guest cabins.
- Issue replacement swipe cards and cabin keys.
- Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining balances at the end of the cruise.
- Register credit cards for guests for account payment.
- Maintain control of their personal account and all funds received.
- Balance with Chief Purser at the end of the cruise.
- Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and place charges on respective onboard account.
- Answer telephone calls, internal and external , and assist callers with the information requested.
- Connect outside calls to the desired extension or take messages if the recipient is not available.
- Perform side duties as assigned by Guest Relations Manager or Senior Receptionist.
Requirements:
- Fluent in written and spoken English
- Minimum of 2 years of customer service related experience
- Ability to lead and make decisions.
- Good administrative skills.
- Work with international team members.
- Age starting 18 years old
- Tattoos are allowed (except offensive and facial)
Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪
Last updated: October 12, 2023
You can submit your Resume here by pushing APPLY TO POSITION button below
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions