Customer Onboarding Specialist

Customer Onboarding Specialist Location: 7810 E Escalante Rd, Tucson, AZ 85730 Start between $ - $$ per hour. What Will I Do as a Customer Onboarding Specialist? As a Customer Onboarding Specialist at Afni, you’ll guide new customers through the setup and onboarding process to ensure a smooth and positive start to their experience. Whether you're helping customers understand their services, walking them through account setup, or answering initial questions, your focus will be on creating a welcoming and supportive environment. You’ll play a key role in building trust early on and ensuring customers feel confident, informed, and fully supported from day one. If you enjoy helping people get started successfully, have strong communication skills, and love delivering great customer experiences, this role is an excellent fit for you! Why Afni? At Afni, we believe you’re more than just an employee—you’re part of our family. As a Customer Onboarding Specialist, you get: Full-time hours. 40-hour workweek. Job Stability. We’ve been in business since 1936. Paid Time Off. Rest is necessary for your well-being. Medical, Dental, and Vision Insurance. We help cover the cost of your premium. Tuition Reimbursement. We’re invested in your goals. Referral Program. We have one of the most lucrative referral programs around. Career Growth. Many of our senior leaders started as agents. We promote from within! Annual Performance Reviews. Your hard work deserves to be rewarded. What are the qualifications to be a Customer Onboarding Specialist at Afni? Strong verbal communication and active listening skills. Six months of customer service experience preferred. Ability to explain processes and guide customers with clarity and patience. Comfort navigating multiple computer applications while assisting customers. A solution-oriented mindset with strong attention to detail. Willingness to work flexible schedules, including evenings and weekends as needed.