JUNIOR CUSTOMER SUCCESS SPECIALIST

WORKAI® introduces AI for Work — the AI-native approach to Employee Experience

In this role, you will combine customer communication, ticket handling, and product knowledge development. You will support Customers in using the platform and contribute to creating materials and best practices for Workai users.

• • • • receiving, analyzing, and resolving Customer requests as part of first-line support,
      • coordinating the support process – from ticket registration to cooperation with second-line support,
      • analyzing recurring issues and providing feedback to the product team.

    Customer collaboration:

    • • maintaining regular contact with Customers – attending meetings, conducting training sessions, and providing product-related support,
      • supporting Customers in their daily use of Workai products and building positive relationships.

    Product knowledge and materials:

    • • preparing educational materials for Customers (e.g., guides, presentations, and instructions),
      • developing and updating the product knowledge base,
      • cooperating with the product team in analyzing requests and providing feedback regarding the platform,
      • continuously expanding your knowledge of the platform and its features.

• • • • enjoy working with people and know how to build strong relationships with Customers,
      • are a great communicator – you listen actively, ask questions, and can clearly explain complex topics,
      • think analytically, pay attention to detail, and can creatively look for solutions,
      • can convey information in a clear and simple way, while making sure the materials you create are well-structured and visually appealing,
      • enjoy teamwork – collaborating with testers, developers, and analysts,
      • have at least a basic understanding of IT field,
      • are proficient in Polish and English, both spoken and written,
      • are looking for a long–term role that allows you to grow professionally,
      • would consider it a plus if you know tools such as JIRA, Canva, Figma, or PowerPoint.

• • • • a trial period based on a contract of mandate, with the possibility to continue employment under an employment contract or a B2B contract – the choice is yours,
      • on–site work from our office in Białystok, Monday to Friday, 8:00–16:00,
      • full support during the onboarding process – we’ll guide you step by step through the product, processes, and tools we use,
      • the opportunity to work with well-known Cients from various industries, including Żabka, PKO BP, T-Mobile, Decathlon, and Canal+,
      • a real impact on the development of Client relationships and Customer Success processes,
      • opportunities for professional development,
      • access to modern tools supporting everyday work, including AI tools,
      • employee benefits fully covered by the company (Medicover, Multisport).