About the Role
Job Title: Application Support AnalystLocation: Gerrards Cross, BuckinghamshireSalary: £35,000 - £40,000 (plus benefits)A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments.You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting.The RoleYou will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player.Key responsibilities include:- Providing 2nd line application support to internal users- Managing and resolving incidents and service requests- Investigating application, database, and system issues- Writing and running SQL queries for troubleshooting and data analysis- Supporting Windows based environments and related infrastructure- Working with remote access tools to support users across multiple sites- Documenting fixes, processes, and known errorsEssential skills and experience:- Proven experience in an Application Support or similar technical support role- Strong working knowledge of SQL and relational databases- Experience supporting Windows environments- Familiarity with service desk and ticketing tools such as Jira- Experience using remote access and support tools- Excellent communication and interpersonal skillsDesirable, not essential:- Experience supporting applications within healthcare or regulated environments- Understanding of data security and confidentiality best practicesIf you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.Keywords: Application Support Analyst, SQL Support, Systems Support, Windows Support, Database Support, Jira, IT Support, Technical Support Analyst, Healthcare IT, Gerrards Cross IT Jobs