About the Role
Data and AI AI Agents AI Agents AI Agents optimise the productivity & efficiency of your organisation in an automated and transformative way. Contact us to get started Learn More about AI Transformative Technology Tools AI Agents are powerful tools used to automate tasks, improve workflows, deliver real-time data insights and elevate customer experiences. They can streamline your entire operations while adding value for cost efficiencies, growth and innovation. Understanding AI Agents AI Agents represent a new frontier in digital assistance for your company. This technology harnesses the power of artificial intelligence to deliver direct and valuable impact upon any organisation or business. Once created, AI Agents can quickly understand your entire operations and complete tasks automatically to optimise processes and identify potential opportunities for productivity and growth. Through analysis and input from both users and its own findings, an AI Agent will iterate and adapt to uncover new efficiencies, providing suggestions or even implementing them in an automated way if instructed. Importantly, this can all be achieved through natural language prompts. You tell the agent what to do and it will set to work, refining and learning as it goes. AI Agent Demo Test AI Agents live in action with this Automatic Purchase Order Processor demo. How Can AI Agents Transform My Business? How Can AI Agents Transform My Business? The new Agentic Era of technology demonstrates how AI is moving past simple automation to tackle more complex tasks in an integrated way. Multiple agents can even integrate and operate together across your IT environment with elements of learning, adaptation and improvements all taken care of without the need for user input. It’s essential to understand that the goal for AI agents is always to provide value to your organisation, and people, through productivity gains and insights you can act upon. Working in this way liberates time and resources that can be channelled into strategy and goals to maintain a more competitive edge for your space or industry. Supply Chain & Logistics AI Agents can be created to monitor and assess demand for products, automatically adjusting inventory and ordering processes. This can be developed to incorporate intelligent supplier management that adjusts delivery processes in real-time, with notifications for key stakeholders at every step. Enhanced Customer Service Experience AI Agents can personalise customer interactions based on past behaviour and purchase history. Elevated and consistent levels of service across all customers can be easily maintained too through the identification of successful patterns and suggestions. There is also the opportunity to reply and resolve customer issues 24 hours a day, 7 days a week. Admin Assistance AI agents have the capability to shoulder the responsibility for admin tasks across teams of any size. They can effectively manage calendars, schedule meetings, take notes and disseminate vital information automatically with minimal input from users. All of which can be applied for more informed and faster decision making. Project Management Partner AI Agents can support overall project management through efficiencies in resource allocation and planning. With real-time status tracking available across integrated platforms, such as emails and chats, it can provide vital dashboard information instantly without the need for lengthy and constant reporting. HR Help AI Agents can simply become an integral part of HR processes and procedures. They are well suited to attend to holiday requests and employee admin in a comprehensive way that make everything faster for all parties. It can also assist with onboarding documentation and approval. The Value & Benefits of AI Agents Instant Innovation for Your Organisation Productivity & Efficiency Implementing AI Agents to complete time-consuming and repetitive tasks such as data entry and inventory management can have a huge effect on workload. Your team can then concentrate on the higher value work in their roles guide overall strategy and grow the business. Employee Satisfaction & Development Removing many of the repetitive tasks for your team using AI Agents can boost employee engagement and satisfaction. Their career development can also be supported and tailored by AI Agents to upskill and inform on the new pathways based on the efficiencies and adaptations they uncover. Data-Driven Decisions The real-time access to advanced analytics and data insight from the tasks of AI Agents can provide information to drive your organisation forward. Importantly, this information comes directly from your own processes and workflows with constant opportunities for improvements and additions. Cost Savings The accuracy and resourcing advantages that AI Agents deliver can greatly reduce wasteful overheads on rework and spending. Human errors are lessened through AI supported workflows and tasks with added opportunities for entirely new roles surfaced in a more cost-efficient way for your organisation. Scalability & Competitive edge The cost efficiency inherent in AU Agents can allow your organisation to scale faster with less resources needed. With AI Agents intelligently supporting through automation, workloads and distribution, it becomes simpler to compete at a higher level without drastically increasing the size of your teams. Why Choose BCN as Your AI Partner? Agentic AI technology is moving and developing at an incredible pace. This can make the decisions involved with vendor and technology choices challenging and time-consuming. BCN works hard to create close relationships with people as a technology partner that you can trust to find the right solution every time. Our methods and constant communication keep you involved and always informed to demonstrate where you will see the benefits, value and impact from what we recommend and build. Our Approach 6 Microsoft Designations We are one of a handful of Microsoft partners in the UK with all 6 designations, recognising BCN Group’s broad capability and delivery success in high-demand cloud solution areas. 1600+ Number of customers We are the ongoing partners with over 1600 businesses across the UK and abroad, trusted to deliver leading IT support and digital transformation solutions for all aspects of their operations. 400+ Accredited staff Our growing team have industry recognised accreditations and expertise from our leading in-house academy. We’re always one-step ahead, providing our staff with the latest in technical and business operations training and support. Microsoft & AI Agent Capability Microsoft has a comprehensive understanding of many business processes and organisational procedures due to decades of knowledge and industry – leading product creation. They have recently emerged as the leader of AI Agentic technology with a suite of agents that operate inside their familiar products and across thousands of work environments. Importantly, they operate on and integrate with the existing software stack that drives organisations all over the world. This makes Microsoft AI Agents a perfect choice to explore and implement this groundbreaking technology. Learn about the BCN Microsoft Partnership AI Agents in Microsoft SharePoint SharePoint has been an incredibly valuable tool in the storage and management of documents and data for several years now. The AI Agents already available in SharePoint have been built to make information surfacing, insights and recall a simple and seamless activity for an organisation. AI Agents in Microsoft Dynamics & Business Central AI Agent activity in Dynamics & Business Central focusses on sales, finance, service and supply chain elements. They can add incredible value to roles and tasks such as case management, financial reconciliations, supplier communications and customer intent signalling, all in an integrated way across your IT infrastructure. AI Agents in Copilot Studio This is where an organisation can create its own AI agents in response to individual workflows, data use and overall requirements. Over 100,000 enterprises have already started building their own AI Agents using Copilot Studio to implement the power that AI delivers in a focussed way. Learn More about AI If you'd like to read more about AI and AI agents, read some of our other articles by our expert team or listen to the BCN podcast Insights 16.01.25 Embracing the Agentic Era Find out more Insights 23.01.25 What Are AI Agents Find out more Podcasts 22.01.25 AI Trends for 2025 Find out more