About the Role
<p><b>IT Service Engineer</b></p>
<p><b>Location:</b> Surrey / London – Home-Based with Travel to Customer Sites<br /><b>Salary</b>: £27 – £30,000 per annum (depending on experience)<br /><b>Employment Type:</b> Full-Time</p>
<p>Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems – not small slices of tech or repetitive ticket queues.</p>
<p>They are searching for an <b>IT Service Engineer</b> who’s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You’ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base.</p>
<p><b>Why You’ll Love Working with Our Client:</b></p>
<ul>
<li>Home-Based with varied customer work.</li>
<li>Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield.</li>
</ul>
<p><b>Career Growth – You won't be stuck in a silo. You'll gain exposure across:</b></p>
<ul>
<li>Microsoft 365.</li>
<li>Azure / Entra ID.</li>
<li>Intune / Endpoint Management.</li>
<li>Windows, macOS and iOS.</li>
<li>Hardware deployments.</li>
<li>Networking fundamentals.</li>
<li>Get stuck into real project work.</li>
</ul>
<p><b>Clear progression into 2nd Line, Projects, or Technical Specialist roles:</b></p>
<ul>
<li>Certification Funding and Exam Incentive Scheme.</li>
<li>Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications.</li>
<li>Private medical insurance.</li>
<li>Employee Assistance Programme.</li>
<li>20 days annual leave plus bank holidays.</li>
<li>Your birthday off, paid.</li>
<li>One additional day of holiday for every year of service after year one.</li>
</ul>
<p><b>Tools and Financial Security:</b></p>
<ul>
<li>Modern, high-spec IT equipment.</li>
<li>Company mobile phone.</li>
<li>Pension scheme.</li>
<li>All software and tools provided.</li>
</ul>
<p><b>What You’ll Be Doing</b> – <b>Service Desk and Technical Support</b></p>
<p>You’ll be the first point of contact for incoming support requests and will:</p>
<ul>
<li>Handle queries via phone, email, and our client’s ticketing system.</li>
<li>Diagnose and resolve 1st / 2nd Line issues efficiently.</li>
<li>Log and manage tickets with clear communication and updates.</li>
<li>Provide excellent customer service at all times.</li>
<li>Customer onsite visits.</li>
</ul>
<p>You will regularly visit customer sites to:</p>
<ul>
<li>Install, configure, and deploy new hardware.</li>
<li>Deliver face-to-face support.</li>
<li>Assist with project rollouts, system upgrades, or migration support.</li>
<li>Build strong, positive relationships with end users.</li>
<li>Operational and Technical Ownership.</li>
</ul>
<p>You will also:</p>
<ul>
<li>Receive, set up, and configure hardware to customer specifications.</li>
<li>Create detailed build guides and documentation.</li>
<li>Contribute to improving internal processes and knowledge articles.</li>
<li>Collaborate closely with our client’s 2nd and 3rd Line teams.</li>
<li>Stay updated with modern technologies and best practices.</li>
</ul>
<p><b>What They’re Looking For</b></p>
<p><b>Essential Skills and Experience:</b></p>
<ul>
<li>Experience working in a Managed Service Provider or B2B IT support environment.</li>
<li>Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS.</li>
<li>Excellent communication and customer service skills.</li>
<li>A proactive, problem-solving mindset.</li>
<li>Ability to manage multiple priorities and deadlines.</li>
<li>Strong organisation and documentation skills.</li>
</ul>
<p><b>Travel Requirements</b></p>
<p>Due to the nature of the role:</p>
<ul>
<li>A full, valid UK driving licence and access to your own vehicle is essential.</li>
<li>You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required.</li>
</ul>
<p><b>Desirable Skills (Not Essential):</b></p>
<ul>
<li>Intune / Endpoint Manager.</li>
<li>Networking basics.</li>
<li>Hardware deployment experience.</li>
<li>Prior involvement in IT projects.</li>
</ul>
<p><b>Ready to Join Our Client?</b><br /> If you’re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you.</p>
<p>Apply now through their recruitment partner’s portal and take the next step in your IT career.</p>
<p>This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.</p>