IT Delivery Manager- South England

Company Description

RAS Supply Chain Integrity is the global authority in stock integrity audit and supply chain stock compliance. With over 30 years of experience and headquarters in Bromley, UK, the company specializes in uncovering the truth in stock movement without providing warehousing or transportation services with with unique service concepts created such as Good Faith Receiving, Picker Accuracy, and Direct-to-Store delivery audits. Its proprietary technology platform, RAS Prosper™, and a network of 600+ trained auditors deliver scalable, precise insights that help major global Food, Fashion, and DIY retailers and suppliers reduce losses, enhance stock accuracy, and meet regulatory and ESG requirements. RAS is the trusted partner when stock accuracy, accountability, and trust in the supply chain are the priority.

Role Description

This is a full-time remote working position with some site/office working for the Information Technology Delivery Manager. The candidate could be based UK wide, but majority of our vendors are south of England based, whilst our site locations are UK wide. As IT Delivery Manager, you'll be a key member of the business's senior leadership team, accountable for all aspects of IT service delivery, infrastructure, and innovation across the company. You will lead internal support and development teams, oversee software portals, external vendors, manage systems hosted in AWS, and ensure the continued evolution, resilience and security of RAS SCI's technology stack. You'll also play a proactive role in shaping future capabilities through innovation, working closely with operational teams across multiple sites.

Remuneration

The remuneration for this role starts at £53,000, with the ability to offer a higher salary for candidates who bring exceptional experience and a strong track record in IT leadership and service delivery. This package also includes reimbursement of business-related expenses, acknowledging the travel and engagement required across operational sites and vendor locations. This structure ensures the role remains competitive while rewarding the depth of expertise and strategic value the position brings to the organisation.

Key Responsibilities

Leadership & Operational Management

• Act as a senior leader in the business, collaborating with other department heads on business-wide strategic and operational decisions and ability to influence senior stakeholders and translate business goals into clear technology priorities.
• Lead and develop the 1st Line Support team, ensuring customer-focused, SLA-driven service via the Jira helpdesk.
• Line-manage SQL developers, ensuring performance, availability and reliability of data-driven systems.
• Oversee the Data Processing team via its team lead, ensuring that audit and operational data is processed with speed and accuracy.

Innovation & Continuous Improvement

• Serve as a driver of technology innovation, constantly reviewing and proposing improvements to hardware, systems, tools, and workflows that add value to the business and its customers.
• Regularly visit operational sites and engage directly with end users and field teams to understand pain points, gather feedback, and develop real-world solutions.
• Identify and trial new hardware, platforms, integrations, or automations that improve efficiency, scalability, or data visibility across the business.
• Lead the development and integration of AI‑driven systems and processes, exploring opportunities to automate workflows, enhance data insights, and drive innovation across the business.

System & Platform Administration

• Administer and manage Microsoft 365 (M365) including Exchange, SharePoint, Teams, security and licensing.
• Manage internal support systems and change requests via Jira, ensuring a structured, auditable approach to change and problem management.
• Oversee desktop support and hardware lifecycle, ensuring devices are secured, maintained and compliant.

This role is being managed by RAS Supply Chain Integrity. For a confidential chat about this vacancy or other opportunities, call 01689 879444 or 07769280962.

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