French Speaking Customer Service Advisor

French-Speaking Customer Service Advisor Salary: £27,300 per annum Hours: 37.5 hours per week Shifts: Between 7:00am - 6:15pm, Monday-Sunday Location: Liverpool until December then Manchester Interview: Interview in person at Liverpool office Initial training: Fully onsite After training: Hybrid with 3 days per week on site. (Office moving to Manchester in December) About the Role We are seeking a motivated and personable French-speaking Customer Service Advisor to join our client's team. In this role, you will deliver outstanding customer experiences across multiple communication channels, acting as a trusted advisor while supporting and enhancing the brand's reputation for a new luxurious automotive brand. This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to grow within a supportive, professional environment. Full training is provided. Key Responsibilities Deliver a high quality experience to customers Develop an exceptional understanding of a rand of vehicles and services so you can provide the ultimate service to every customer, ensuring their experience goes "beyond the car" Handle all customer interactions in a prompt professional manner through a variety of communication channels Engage with customers to gain a full personal understanding of their requirements in line with quality standards Build professional relationships with a network of dealers Capture, maintain and ensure quality of customer data Identify any service related issue, incidents or trends and highlight and escalate issues as necessary Skills & Attributes Fluent in French and English (spoken and written) Experience in a high end customer service environment Experience of working in a customer contact centre environment would be an advantage Excellent communication and interpersonal skills Strong problem-solving abilities with a customer-first mindset Ability to work across multiple channels and adapt to changing priorities Positive, proactive, and professional attitude Previous customer service experience is desirable Flexibility in hours of work/shift patterns Brook Street NMR is acting as an Employment Agency in relation to this vacancy.