- Permanent, Southampton
- £26,000 - £28,000 per annum depending on experience
About Our Client
Our client is based in Southampton and due to a busy period and various ongoing projects, the customer service team is looking for additional support.
Job Description
- Respond to customer queries via phone, email, or chat in a timely and professional manner.
- Identify and resolve customer issues, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions in the system.
- Collaborate with internal teams to address complex customer concerns.
- Provide customers with clear and accurate information about products and services.
- Proactively identify opportunities to improve customer experience.
- Follow company policies and regulatory requirements during all interactions.
- Assist with additional tasks as required within the customer service department.
The Successful Applicant
A successful Customer Service Agent should have:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively as part of a team and independently.
- Proficiency in using customer relationship management (CRM) systems.
- A professional and customer-focused attitude.
What's on Offer
- A competitive salary ranging from £26,000 to £28,000 per annum.
- A permanent role within a respected financial services organisation.
- Opportunities for professional growth and development.
- A supportive and collaborative working environment in Southampton.
If you are passionate about delivering excellent customer service and are interested in joining a thriving team in the financial services industry, we encourage you to apply today!
Contact
Ellie Brett
Quote job ref
JN-052026-7025454
Phone number
+442380206442
Job summary
- Job function
- Business Support
- Subsector
- Customer Services
- Consultant name
- Ellie Brett
- Consultant phone
- +442380206442
- Job reference
- JN-052026-7025454