Sales Development Representative - Renewals & Retention

Who we are in a nutshell.

At British Engineering Services Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers’ assets legally compliant, operational and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people.

With safety our number one priority, it’s no surprise that our Electrical division is all about electrical compliance. We’re experts in this field, carrying out hundreds of essential Electrical Installation Condition Report (EICR’s) and other critical inspections for our customers every single day. What’s more, we are a leading specialist Electric Vehicle (EV) charging solutions provider, not only managing the end-to-end installation, but the ongoing routine safety examinations.

What will you be doing?

As a Renewals & Retention Sales Development Representative (SDR) for British Engineering Services Group Electrical division, you will be responsible for managing and converting an existing customer portfolio to secure contract renewals and drive revenue growth. You’ll play a key role in maximising retention, identifying upsell opportunities and ensuring a seamless customer journey from early engagement through to renewal and handover.

You will:

• Proactively manage assigned accounts with upcoming renewals
• Engage customers up to 12 months ahead of renewal to understand needs and future plans
• Build strong relationships with key stakeholders and decision makers
• Identify and convert upsell opportunities within existing accounts
• Manage a structured renewals and upsell pipeline to ensure full coverage
• Produce accurate, commercially sound renewal and upsell quotations
• Apply CPI increases in line with company guidelines
• Prepare clear, professional proposals with itemised pricing
• Maintain 100% CRM compliance with accurate and up-to-date information
• Negotiate to secure contract renewals and increased contract value
• Ensure timely, accurate handover of renewed contracts to operational teams
• Deliver a professional and seamless customer experience throughout

As part of our team, you will get:

• A starting salary up to £30,000 (depending on experience)
• Bonus scheme - approx. £6,000 additional annual OTE
• Company Pension Scheme
• Annual salary review
• 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
• An extra day’s holiday to take on Christmas Eve each year
• Access to our holiday buy scheme
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme

To join our team, you will need:

• Proven experience in B2B sales, account management or renewals
• Experience managing an existing customer portfolio
• Strong commercial awareness and negotiation skills
• Ability to identify and convert upsell opportunities
• Strong organisational and pipeline management skills
• Experience using CRM systems (Eworks or similar desirable)
• Excellent relationship building and stakeholder management skills
• Strong communication and presentation skills
• A proactive, structured and detail‑focused approach
• Experience within electrical services, compliance or facilities management is desirable but not essential.

Please find full details on the attached Role Profile.

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.

Our team is made up of some of the most skilled and talented people and that’s what matters to us. At British Engineering Services Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

What’s more, we’re a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.

To apply for this role, simply click ‘Apply’. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

British Engineering Services Group, where our people and our customers come before everything else.