ASB Officer

We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities.

You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes.

The successful candidate would need to be in the office 4 days a week, with 1 day working from home.

The Role
·Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents.
·Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate.
·Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court.
·Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents.
·Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB.
·Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners.
·Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction.
·Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication.
·Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working.

Key Requirements
·Professional qualification relevant to ASB and housing or significant experience within social housing and ASB.
·Strong knowledge of housing legislation, landlord obligations, and ASB legal tools.
·Experience preparing and presenting cases in Court, including knowledge of civil proceedings.
·Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases.
·Excellent customer service and communication skills, with the ability to support vulnerable residents.
·Organised and able to manage a varied workload, prioritising effectively to meet deadlines.
·Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders.
·Confident IT user with proficiency in Microsoft Office.

What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.