Principal Delivery Manager

As the Principal Delivery Manager, you will work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. You will collaborate with delivery teams and client stakeholders to identify and manage risk and solve issues that arise. The majority of these activities will be value adding. You'll build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership. You will support the well-being and development of all team members within your portfolio, by ensuring they receive regular feedback and learning opportunities. Principal Delivery Managers are experts in delivery and define the delivery approach and team shape, inspire trust with senior stakeholders, guide clients through the delivery process from the first client engagement and are the most senior line of project escalation for the account. Definition of success The accomplishments of the Principal Delivery Manager is demonstrated by growing Made Tech’s impact, delivering high-value services to our clients, and accelerating the careers of others in both Delivery Management and other capabilities within your portfolio.  Key responsibilities Principal Delivery Managers are responsible for delivering outcomes by collaborating with other Principals within the community, the rest of the Account management team, Delivery/Design/Technology leads within their projects, client stakeholders and internal business partners e.g. scheduling, hiring teams. They are responsible to the Co-Heads of Delivery who are their line managers and representatives in the Leadership Team. Strategy Contribute to and deliver on Account Strategy Contribute to and support quarterly / annual DMO objectives Account Level Delivery Assurance Accountable for ensuring delivery success Report to Heads of Delivery on a weekly basis the status of quality and risk Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting) Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands) Hiring and Careers Support hiring activities including interviewing and outreach Management of Lead Delivery Managers including performance, progression and satisfaction Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for. Growing Made Tech’s Impact Take the lead on bids, using your knowledge and experience to understand the problem and shape our response Ensure your clients are motivated to bring repeat business and recommend our services to others Identify opportunities for Made Tech to deliver value for the client beyond the current project Build relationships with senior stakeholders within your account Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events Community and Thought Leadership Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech Contribute to a set of centralised resources and templates for potential reuse Contribute to developing a thriving community of practice and shared identity Skills, knowledge and expertise Articulate business fundamentals (USP, profitability, risks, target market) Demonstrate advocacy and prioritisation of business fundamentals Display accountability for managing commercial activities within deliveries Be able to recall and describe key Made Tech case studies, including where you were not directly involved in the project Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously Demonstrate fast remediation of performance issues Support direct reports with performance remediation of indirect reports Demonstrate encouragement and mentoring of high performers, to support them towards successful promotions Maintain compliance with all expectations of line management at Made Tech Demonstrate planning of and implementation of risk management activities within programme of projects, including consistent and reliable risk management processes and reporting to key stakeholders Demonstrate activities to ensure that projects, teams and functions have appropriate practices in place to meet required quality levels Have working knowledge of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, Lean, XP and Design Sprints Recall examples of coaching teams on best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics Be able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual and the roles and responsibilities of all of the DDAT roles that make up a Service Team Be able to describe and advocate for the Made Tech propositions Demonstrate advocacy of best practice delivery with teams and clients Demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback Demonstrate experience taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Demonstrate with feedback from seniors, peers, juniors and client stakeholders Demonstrate positive response to feedback with course correction