Sr Director Implementation & Integration Services

Sr Director Implementation & Integration Services Category:  Operations Req ID:  924 Date:  Mar 10, 2026 Location:  Burlington, MA, US, 01803 Leawood, KS, US, 66211 Remote, US We Impact Lives Through Purpose-Driven Work in A People First Culture   Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.     Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.     We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.     WHAT YOU'LL DO   As a Sr Director Implementation & Integration Services, you will directly manage internal resources and external consultants and partners to maximize their contributions and effectiveness.  By leading cross-functionally with sales, service and engineering teams, this role will identify and drive strategic, scalable solutions. Working with partners this role provide requirements for development of tools to make Ascend integrations and technical implementations more efficient and cost-effective. This leader will utilize infrastructure from the current integrations to improve the efficiency and enhance customer satisfaction of implementations across the company through more disciplined, accurate, data-informed integration efforts.    WHERE YOU’LL WORK   This position will work a hybrid schedule from our Burlington, MA or Leawood, KS office location preferred. Remote will be considered within the United States.   HOW YOU’LL SPEND YOUR TIME   Recruiting, leading and supervising internal and external resources to integrate Ascend technologies with customer systems, with direct responsibility for outcomes. Collaborating with Product and Engineering on the requirements definition, development, and field testing of integration and implementation tools. Representing the field integration focus area in all appropriate internal forums and workflows, including annual operating planning (AOP). Exploring uses of AI to reduce time and expense of system integrations and ongoing maintenance.   WHAT YOU'LL NEED   Bachelor’s Degree in Computer Science or related field preferred. High School diploma or GED required. 10+ years experience in a customer-facing technical service function. Advanced knowledge of data management, workflow, network, and quality technologies, vendors, and standards. Direct experience with customer implementations in the integration space. Proven ability to influence and drive outcomes in a matrixed environment. Excellent communication and interpersonal skills to work effectively with cross-functional teams. Strong project management skills. Demonstrated leadership to provide leadership and guidance to both technical and non-technical teams.