About the Role
<strong>Job Title:</strong> Rental Income Support Officer<br> <strong>Location:</strong> 1-2 days onsite per week<br> <strong>Contract:</strong> 3–6 Months Ongoing<br> <strong>Rate:</strong> £31.71 per hour (Umbrella)<br> <strong>Hours:</strong> Full-time, Monday to Friday (9am–5pm)<br><br> <strong>About the Role</strong><br> We are currently recruiting for a Rental Income Support Officer to join a Local Authority team on a mainly remote basis. This is an excellent opportunity for an experienced income officer to play a key role in maximising rental income while supporting residents to sustain their tenancies.<br> You will be responsible for managing a patch of rent accounts, providing proactive support to residents, and taking early action to prevent rent arrears while delivering excellent customer service. <br><br> <strong>Key Responsibilities</strong><br><ul><li>Manage a portfolio of rent accounts and maximise rental income collection.</li><li>Proactively contact residents when arrears occur and agree sustainable repayment plans.</li><li>Provide advice and support relating to Housing Benefit and Universal Credit.</li><li>Ensure all arrears cases follow relevant legal processes and pre-action protocols.</li><li>Prepare documentation for legal action, court hearings, and possession proceedings when required.</li><li>Work closely with tenancy teams, welfare advisors, and external support agencies.</li><li>Maintain accurate case notes and financial records within housing management systems.</li><li>Deliver excellent customer service while supporting vulnerable residents.</li></ul><strong>Requirements</strong><br><ul><li>Proven experience in income collection or rent arrears management within social housing or a local authority.</li><li>Strong knowledge of housing legislation, welfare benefits, and arrears recovery processes.</li><li>Experience managing rent accounts and negotiating repayment agreements.</li><li>Ability to work independently and manage a busy caseload.</li><li>Excellent communication and customer service skills.</li></ul><br><strong>PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email</strong>