Customer Service Rep

Description

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.

• Works collaboratively with internal teams (Sales, Graphics, S&OP, Planning, Scheduling, Data Control, Production, Shipping, Product, etc.) to monitor all open and finished orders, schedule changes, new designs and graphics changes and customer requirements. Advises customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.

• Works with assigned customers and sales reps to proactively manage finished goods level and aged inventory.

• Coordinates the scheduling of customer shipments and enters shipping information into the ERP system. Expedites rush shipment and monitors progress through to delivery to customer as applicable.

• Works with Accounting and Sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.

• Proactively assists customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information or resolution of complex issues.

• Build customer loyalty by providing prompt, professional and efficient service while being laser focused on opportunities to improve and streamline processes.

• Knows and follows all safety policies and procedures. Commitment, awareness and involvement pertaining to ISO and food safety practices.

• Enters Daily Machine Hours into the ERP system requiring strict attention to detail.

• Work in the Orlando Facility

• All other duties as assigned.

Qualifications

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Experience

Required

• 1-3 year: • 1-3 years related professional experience• Education: College degree preferred• Working knowledge of core Baan• Excellent oral and written communication skills• Ability to handle difficult and stressful situations in a professional manner• Strong attention to detail and promptly follows up on issues through resolution• Excellent listening skills• Excellent organizational skills with the ability to prioritize work and multi-taskMust be flexible and willing to accept change

Preferred

• Strong computer skills (Excel, Word, Internet)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Category: Customer Service

Full-Time