About the Role
You will be the Subject Matter Expert and functional lead for all Customer Master Data business processes.
Ensure all UK customer accounts are appropriately and compliantly managed, validated and maintained.
Collaborate with internal colleagues and external Service Providers to ensure full second line resolution of escalated customer queries / issues within timelines required.
Develop and implement Customer Master Data strategies and processes for all UK Customer groups and medicines.
Oversee resolution of system interface failures (e.g. SAP ERP), between client & external Logistics Service Providers.
Your Background:
Pharmaceutical Industry experience or relevant experience from other industries
Working knowledge of the pharmaceutical supply chain, including a comprehensive understanding of Pharmacy customers.
Very strong Data Analysis / Numerical Analysis skills, including the ability to complete robust statistical analyses of large data sets.
Logical Reasoning skills to form appropriate conclusions and then take compliant actions that improve the effectiveness of the supply controls.
Strong Data Visualisation skills.
Company:
Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.