About the Role
<p>Customer Service Agent – Make Every Conversation Count!</p>
<p>📍 Location: Southend-on-Sea</p>
<p>💷 Salary: £25,000 – £28,000 basic + up to £200 monthly bonus</p>
<p>🕒 Hours: Full-time, flexible rota – hybrid after training</p>
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<p>Are you a natural people-person who loves delivering service with a smile? Do you thrive in a buzzing, fast-paced environment where no two days are the same?</p>
<p>We’re recruiting on behalf of a leading insurance provider for a Customer Service Agent who leads by example, inspires team spirit, and always puts the customer first.</p>
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<p>If you can combine warm, empathetic communication with the drive to meet targets, this could be the perfect career move.</p>
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<p><strong>Why You’ll Love This Role</strong></p>
<p>Great Pay – £25,000 to £28,000 basic plus up to £2,400 in annual bonuses</p>
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<p>Time to Recharge – 33 days’ annual leave (including bank holidays) + your birthday off</p>
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<p>Benefits that Care – Health cash plan, pension scheme, holiday buy scheme, staff travel insurance discounts</p>
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<p>Growth & Development – Ongoing product training and clear career progression pathways</p>
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<p>Supportive Culture – Friendly, collaborative team where your ideas are valued</p>
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<p>Convenient Location – Southend office with excellent transport links and local amenities</p>
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<p><strong>The Role</strong></p>
<p>As a Customer Service Agent, you will:</p>
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<p>Provide expert, friendly support to customers</p>
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<p>Listen, empathise, and resolve queries across calls, emails, and live chat</p>
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<p>Guide customers through policies, claims, and any needs</p>
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<p>Achieve service and quality targets while keeping a personal touch</p>
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<p>Stay compliant with FCA regulations and company policies</p>
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<p><strong>What We’re Looking For</strong></p>
<p>Experience in customer service or contact centre environments</p>
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<p>Comfortable working to sales and service targets</p>
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<p>Excellent rapport-building skills and a caring approach</p>
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<p>Confident using multiple systems and handling varied queries</p>
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<p>Positive, proactive problem-solver with great teamwork skills</p>
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<p><strong>Shift Pattern</strong></p>
<p>After training, you’ll work flexibly within these hours: 37.5 hour working week</p>
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<p>Mon–Fri: 8:30 AM – 8:00 PM</p>
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<p>Sat: 9:00 AM – 5:30 PM</p>
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<p>Sun: 10:00 AM – 5:00 PM</p>
<p>Includes 1 Saturday per month one Sunday per month.</p>
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<p>📩 Ready to join a company where great service is truly valued? Apply now and start your journey toward a rewarding customer service career!</p>