Senior IT & Executive Support Specialist (Contract-to-Hire)
Location: Greater Phoenix, Arizona (Onsite)
Employment Type: Contract-to-Hire (6-Month Contract with Intent to Convert)
Position Summary
We are seeking a highly skilled and service-oriented
Senior IT & Executive Support Specialist to join our onsite IT organization. This role operates in a dynamic higher education environment recognized for its scale, innovation, and strong reliance on technology to support both administrative and academic operations.
This position is structured as a
contract-to-hire engagement, with an anticipated
six-month contract period and the opportunity to convert to a full-time employee based on performance and business needs. Due to the nature of the work,
full-time onsite presence in the Greater Phoenix area is required.
The selected candidate will provide advanced technical support to employees and executive leadership while serving as a key resource for high-visibility meetings, live events, and enterprise collaboration systems. This role requires a combination of technical expertise, executive presence, and the ability to operate independently in fast-paced environments.
Key Responsibilities
Executive & Leadership Support
- Deliver high-touch, white-glove technology support to executive leadership across office, home, and offsite environments
- Act as the primary technical lead during executive meetings, virtual town halls, and high-visibility events
- Coordinate and manage all technical aspects of leadership presentations and broadcasts, including troubleshooting in real time
- Provide consultation to senior leaders on technology solutions tailored to their work styles and business needs
End-User Support & Technical Operations
- Provide advanced troubleshooting and support for:
- Desktop and laptop systems (Windows and macOS)
- Mobile devices and enterprise applications
- Network connectivity and related infrastructure issues
- Resolve technical issues across multiple channels, including in-person, phone, and virtual support platforms
- Maintain accurate documentation, knowledge base materials, and service records
- Collaborate with internal IT teams on hardware provisioning, upgrades, and security compliance initiatives
Tech Bar & Onsite Support Services
- Provide walk-up, customer-focused support at the onsite Tech Bar
- Manage device lifecycle processes including provisioning, replacement, and end-of-life support
- Ensure a high-quality, efficient user experience for all onsite technical support interactions
Conference Room & Audio-Visual (AV) Support
- Support and maintain enterprise conference room technology across campus
- Perform routine checks to ensure operational readiness of AV systems
- Provide live support for meetings, events, and virtual collaboration sessions
- Serve as backup support for advanced AV systems, including platforms such as Biamp, Crestron, and Zoom Rooms
Operational Ownership & Team Contribution
- Take full ownership of incidents and service requests from intake through resolution
- Manage multiple competing priorities effectively while maintaining high service standards
- Proactively identify service gaps and implement improvements
- Mentor junior technicians and contribute to a culture of accountability and service excellence
Qualifications
Required Experience
- Minimum of 3 years of experience in desktop support and network troubleshooting environments
- Demonstrated experience supporting both standard end users and executive stakeholders
- Proven ability to manage technical issues through to completion independently
Technical Expertise
- Strong knowledge of Windows and macOS operating systems
- Experience with Microsoft 365 and enterprise collaboration tools (e.g., Zoom)
- Familiarity with network troubleshooting principles and endpoint management
- Experience supporting AV and conference room technologies preferred, including:
- Biamp
- Crestron
- Zoom Rooms
Education & Certifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
- Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred
Professional Skills
- Excellent interpersonal and communication skills, with the ability to interact effectively with non-technical stakeholders
- Strong executive presence and professionalism in high-visibility environments
- Ability to maintain discretion and confidentiality when supporting senior leadership
- Demonstrated ability to work independently, prioritize tasks, and adapt to changing requirements
Success Factors
Successful candidates in this role consistently demonstrate:
- Proactive ownership, identifying and addressing needs without direct instruction
- Reliability and accountability, particularly in high-pressure or time-sensitive situations
- End-to-end issue resolution, ensuring no gaps in service delivery
- Adaptability, seamlessly supporting Tech Bar operations, AV systems, executive requests, and service queues
- Customer-focused service delivery, maintaining a calm, professional demeanor at all times
- Sound judgment, including appropriate escalation and decision-making under pressure
Why Join This Opportunity
- Opportunity to support executive leadership and contribute to high-impact organizational initiatives
- Exposure to enterprise IT operations within a large, established higher education environment
- Hands-on involvement in live events, leadership communications, and advanced collaboration technologies
- Collaborative team culture with opportunities for professional growth and skill development
- Clear path to full-time employment following successful completion of the contract period
Work Environment Requirements
- Must be based in the Greater Phoenix area
- Full-time onsite presence is required due to the hands-on and high-touch nature of the role
- Occasional offsite or after-hours support may be required for executive events or critical business needs