Customer Experience

Description

Hunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigation, freeing analysts to proactively protect their organizations. Hunters utilizes an open security data lake architecture, ensuring complete and cost-effective coverage of the entire security stack.

Enterprises like Booking.com, Snowflake, and ABInBev leverage Hunters SOC Platform to empower their security teams. Hunters is backed by leading VCs and strategic investors including Stripes, YL Ventures, DTCP, Cisco Investments, Bessemer Venture Partners, U.S. Venture Partners (USVP), Microsoft’s venture fund M12, Blumberg Capital, Snowflake, Databricks, and Okta.

We need a passionate Technical Account Manager in North America to support our growing customer base. Are you excited to build relationships and enjoy the challenges of managing large, complex customer accounts? If this is you, then you can be a Customer Success leader who helps define methodologies that provide industry leading account retention and growth. If you love dealing with hard problems and working with technology that matters, read on. If you also want to influence process development that delivers time to value and creates insane levels of customer satisfaction then we want to hear from you!

You’ll work with a team that’s responsible for managing the customer’s current use of Hunters platform and defines our ongoing partnership together. You will work cross-functionally with Support/Delivery, Sales, Engineering, Product, and Research. Most importantly you will be working with an international team, a global customer base, and be a member of a passionate group who want to make a difference. Hunters is a team on a global mission to make security easier to visualize, to understand and to act upon. We need great technologists, communicators and leaders to be there with us!

This role and is 100% remote with flexibility on location anywhere in the US.

Responsibilities

• Plan, organize, and execute customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success
• Build customer relationships & serve as technical lead on accounts
• Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan
• Manage implementation of technical solutions throughout customer lifecycle
• Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues
• Maintain documentation for specific customer solutions and implementations
• Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally
• Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts
• Lead customer interactions with CS and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions

Requirements

What we really need from you:

• At least 3 years of experience in a cyber-security-oriented customer-facing technical role.
• Experience with cyber security products and technologies including Network security, Endpoint security, and Cloud security.
• Experience with endpoint and server operating systems, Linux, Windows, MacOs
• Experience with SQL and relational databases
• Strong written and verbal communication skills
• Strong Presentation skills, Self-motivated, and independent with the ability to set achievable goals with minimum supervision
• "Tech-head" who has a high personal interest in technology and how it works

What we would really like:

• Hands-on technical experience with cybersecurity products and technologies (SIEM/SOC/XDR/SOAR platforms is a nice plus)
• Scripting skills (Bash, Python, JS)
• Understanding of Network protocols (TCP/IP)
• Experience with Cloud Infrastructure (AWS/Azure/GCP)

What’s in it for you?:

• Competitive pay with equity in a growing startup
• A generous PTO package that emphasizes a work-life balance
• Robust health, dental, and vision plans
• 401k with a company match!
• Swag that makes sure you can represent and make your friends jealous
• Employee Referral Bonus and so much more!
• The estimated salary range for this position is $100 –$120 per year, plus equity. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

If you don’t think you’re a perfect match but are interested in us, don’t let it stop you if you don’t check all the boxes! We are constantly on the lookout for talented people who want to be part of the team. We can’t wait to hear from you!