Customer Support - Troubleshooting (m/f/d)

Customer Support - Troubleshooting (m/f/d) Falkenstein Gunzenhausen Nuremberg Full/part time Who we are: With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 450 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems.   Do you love technology, enjoy tackling difficult challenges, and want to have a real impact on customer satisfaction? Then join our Support team! You’ll help customers solve technical issues with our hosting products, dig into problems, and find pragmatic solutions. Your responsibilities: Handle and fix technical requests with our hosting and cloud products via phone, email, and ticket system Analyze and independently fix issues; collaborate with specialist departments when needed Document solutions and actively help to shape our knowledge base Share customer feedback to continuously improve our products and services Communicate with customers in a friendly, clear, and solution‑oriented manner What impresses us: Strong technical interest; experience in hosting, data centers, or server administration is a plus Experience in technical support is great — but we also welcome people who are changing careers and are willing to learn new things! Excellent German skills and good English skills Customer service skills (empathy for customer & joy in solving problems) Independent, structured work style and ability to work well in a team Willingness to work shifts (including weekends and public holidays)