STAFIDE
Amsterdam, Netherlands
Share this job with your network
- Recruiter Assigned asha.k@stafide.nl
- Industry Technology
- Function Others
- Work Experience 8-10 years
- City Amsterdam
- Country Netherlands
As a ServiceNow FSM Consultant, you will:
- Translate business requirements related to field service operations into scalable ServiceNow FSM functional designs and configurations.
- Configure and manage ServiceNow Field Service Management modules including Work Orders, Tasks, Dispatch Console, Scheduling & Assignment, Mobile Agent, Asset & Inventory Management.
- Conduct workshops, requirement gathering sessions, process mapping, and solution walkthroughs with business stakeholders.
- Define and configure workflows, business rules, UI policies, form layouts, SLAs, notifications, and reporting dashboards.
- Act as a trusted advisor on ServiceNow FSM best practices, platform capabilities, and process optimization.
- Collaborate with technical consultants and developers on integrations, enhancements, and custom development activities.
- Support mobile workforce enablement through ServiceNow Field Service Mobile App configurations.
- Create and maintain functional documentation including solution designs, configuration workbooks, process flows, and user guides.
- Ensure solutions align with operational efficiency, user experience, and business objectives.
What You Bring to the Table:
- 8–10 years of overall IT experience with strong expertise in ServiceNow Field Service Management (FSM).
- Hands-on experience configuring and implementing ServiceNow FSM modules and workflows.
- Strong understanding of field service operations including dispatching, scheduling, work order management, and asset tracking.
- Experience with ServiceNow ITSM and Customer Service Management (CSM) modules.
- Expertise in configuring workflows, business rules, UI policies, SLAs, dashboards, and notifications.
- Strong knowledge of FSM data models, scheduling logic, and dispatching concepts.
- Experience conducting workshops, stakeholder discussions, and business process analysis.
- Strong documentation, communication, and presentation skills.
- Ability to work collaboratively in Agile and cross-functional environments.
You Should Possess the Ability to:
- Translate complex business requirements into effective ServiceNow FSM solutions.
- Optimize field service workflows and improve operational efficiency.
- Collaborate effectively with business users, architects, developers, and project teams.
- Configure scalable and user-friendly ServiceNow FSM applications.
- Analyze operational challenges and recommend process improvements.
- Manage multiple priorities in fast-paced enterprise environments.
- Deliver high-quality functional solutions with strong attention to detail.
What We Bring to the Table:
- Opportunity to work on enterprise-scale ServiceNow FSM transformation initiatives.
- Exposure to modern field service management and digital workflow solutions.
- A collaborative and innovation-driven work environment.
- Opportunities to work with cross-functional teams on complex integration and automation projects.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Asha Krishnan
Phone: +31 20 369 0609 ; Extn :146
E-mail: asha.k@stafide.nl
{{criteriaIndex}}
{{field}} {{captialize(condition)}}
( )
{{topMessage}}
{{topMessage}}
previous next
{{score}}%
{{message}}
Step {{curStepInMandatorySecPrompt}}/{{totalNumOfStepsInMandatorySecPrompt}}
For privacy and security purposes, please go through the following points and provide consent.
Accept Decline
{{cxPropBodyMessage}}
{{getI18n("zr.careers.autopopulate.success")}}
{{getI18n("zr.cw.apply.sign",cxPropCompanyInfo.name)}}
{{getI18n('zr.eeo.questionnaire.portal.maintitle')}}
{{botName}}