IT Service Desk Analyst (Junior) (Liverpool Street)

IT Service Desk Analyst (Junior)
Looking for an IT support role where you'll receive genuine training, gain exposure to modern technologies and build a long-term career within a professional services environment?

We're recruiting a Junior Service Delivery Analyst to join a growing IT team based in Liverpool Street. This is a newly created position due to continued growth, offering the opportunity to work across both Service Desk and Deskside Support while receiving extensive training and development from experienced colleagues.

Salary: £30,000 - £45,000 depending on experience
Location: Liverpool Street, London
Working Pattern: Hybrid, 3 days in the office and 2 days remote
Industry: Legal or Professional Services experience required

What's in it for you?

• Newly created role due to team growth
• Extensive training and ongoing development
• Exposure to both 1st and 2nd line support responsibilities
• Hybrid working model
• Modern Microsoft technology stack
• Opportunity to work closely with senior technical teams
• Clear progression opportunities within a supportive environment
• Collaborative and professional culture

Key Responsibilities

• Provide 1st line Service Desk support to end users
• Deliver deskside support across the London office
• Act as an escalation point for more complex technical issues
• Troubleshoot hardware, software and user access issues
• Support laptops, desktops, mobile devices and printers
• Assist with Microsoft Teams, Zoom and WebEx conferencing
• Manage incidents and requests through ServiceNow
• Create and maintain technical documentation and knowledge articles
• Support technology deployments and project activities
• Work closely with infrastructure and application support teams

Technologies You'll Work With

• Windows 11, Microsoft 365, Intune,  OneDrive
• Azure and Azure Virtual Desktop
• Microsoft Copilot
• ServiceNow
• VPN technologies
• Adobe Acrobat
• iManage

What We're Looking For

• Experience within a legal or professional services environment
• Previous IT support experience across Service Desk or Deskside Support
• Strong customer service and communication skills
• Excellent troubleshooting abilities
• Enthusiastic and eager to learn
• Organised with strong attention to detail
• Comfortable working in a fast-paced professional environment
• Team-focused approach with a positive attitude

If you're looking for a role where you'll be supported, trained and given the opportunity to develop your technical skills within a respected professional services organisation, we'd love to hear from you.

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Due to the high volume of applications, if you haven’t heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.