Bilingual Customer Service Advisor

Cambridge

Ref: 5526M2

A well-established and trusted UK brand who operate on a global scale

Bilingual Customer Service Advisor
Location: Cambridge
Fully office-based Monday to Friday
Salary: £28,000 – £30,000 a year (depending on experience)
Ref: 5526M2

Main duties: Provide support to customers by resolving queries related to the company’s products and services

The role:
– Provide outstanding customer support to customers
– Handle incoming queries by phone, email and live chat
– Ensure all calls are logged accurately
– Provide customer training on products
– Monitor and report any issues as needed
– Any additional tasks as needed by management

– Fluent in Spanish, Italian or German or Polish (written and spoken ) essential
– Experience in customer service beneficial
– Excellent communication skills
– Customer focused with a high attention to details
– Good IT skills

£28,000 – £30,000 per annum (depending on experience)