Data Analyst – Performance

Data Analyst – Performance Exciting opportunity for a data analyst, based within a newly established and innovative team, with responsibility for producing in depth and evidence-based insight that maximise the impact of our ability to make a difference for millions of residents. The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services. Reporting to the Performance and Business Information Manager, you will be responsible for: Supporting the development and maintenance of the Housing Ombudsman Service’s data strategy; Analysing and mining the complaint data we hold, alongside other sources, to produce timely and accurate sector performance reports and data visualisations (dashboards) that maximise the impact of our work; and Providing specialist analytical support and advice to the organisation. Key requirements for the role include: Substantial experience of statistical methodologies, data analysis techniques and management information reports; Working knowledge using Power BI or similar tools to interpret and use data sets to produce reports; Experience of working with MS Access, SQL and Report Builder, in addition to data analysis tools, including MS Excel to an advanced level; and Strong verbal and written communication skills and understanding of how to communicate insights gained through analysis to non-technical stakeholders.