Bell/Luggage Attendant
The Bell / Luggage Attendant is often the first and last impression of the guest experience, welcoming arrivals, assisting with departures, and setting the tone for a memorable stay. This role is responsible for handling luggage, escorting guests, and providing helpful, personalized service while sharing knowledge of the property and local area.
With a strong focus on hospitality, this position combines efficiency, warmth, and attention to detail to ensure every guest feels cared for from the moment they arrive.
- Greet all guests warmly upon arrival and departure, creating a welcoming and positive first impression.
- Assist guests with luggage handling, including loading, unloading, tagging, storing, and delivering bags.
- Escort guests to their rooms and provide a clear and engaging overview of room features, hotel amenities, and services.
- Deliver items to guest rooms promptly, including amenities, messages, and special requests.
- Assist guests with room changes and coordinate with Front Desk as needed.
- Maintain organized luggage storage areas and ensure proper tagging and tracking procedures.
- Provide guests with information about local attractions, transportation, dining, and activities.
- Maintain updated knowledge of hotel services, events, and offerings to confidently assist guests.
- Support pantry stocking and assist with house attendant duties when needed.
- Monitor and support guest satisfaction by anticipating needs and responding quickly to requests.
- Follow all safety procedures and guidelines, including OSHA and MSDS standards.
- Maintain a clean, organized, and professional appearance at all times.
- Collaborate with Front Desk, Valet, Housekeeping, and other departments to ensure seamless service.
- Perform additional duties and responsibilities as assigned by management.
- High school diploma or equivalent preferred.
- Previous customer service or hospitality experience preferred.
- Strong interpersonal and communication skills.
- Friendly, professional, and guest-focused demeanor.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong knowledge of or willingness to learn local area attractions and services.
- Ability to work a flexible schedule, including weekends, holidays, and varying shifts.
- Ability to work both independently and as part of a team.
- Guest Service Excellence
- Communication
- Teamwork & Collaboration
- Attention to Detail
- Adaptability
- Problem Solving
- Professionalism
- Service Awareness
- Ability to stand and walk for extended periods of time.
- Ability to work in various indoor and outdoor weather conditions.
- Ability to lift, push, pull, and carry up to 50 pounds.
- Ability to bend, reach, and perform repetitive physical tasks.
At The Standard, every arrival is a moment, and you help set the tone. As a Bell Attendant, you’re not just moving luggage, you’re welcoming guests into an experience, sharing local knowledge, and making people feel instantly at ease.
It’s a role built on connection, energy, and creating those small but meaningful moments that guests remember long after they leave.
Perks & Benefits
- Restaurant Discounts across the property
- Spa Discounts on treatments and services
- Boutique Discounts on retail items
- Access to our Spa & Gym Facilities, plus up to 3 fitness classes per week
- Designated Employee Pool Days during the summer
- Paid Time Off & Paid Holidays
- Medical, Dental, and Vision Coverage
- Short-Term & Long-Term Disability and Life Insurance
- 401(k) Retirement Plan
Work where hospitality, culture, and community come together… every
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