Job Summary
Working directly with customers to shape technology solutions that solve real business problems. This role bridges technical design and commercial alignment, ensuring our proposals are compelling, deliverable, and scalable.
Key Responsibilities
- Engage with customers to understand requirements, challenges, and desired outcomes.
- Developing High-Level Designs (HLDs) and Low-Level Designs (LLDs) for infrastructure, cloud, and managed services solutions
- Produce and maintain customer-facing artefacts, including Service Catalogues, Design collateral (diagrams, architectures, statement of work, Bill of Materials, technical write-ups), Proposals and bid response, Solution presentations
- Work closely with sales, delivery, and operations teams to ensure solutions are practical and aligned to customer needs.
- Working with Sales and Commercial teams to ensure scope, estimates, pricing assumptions, and risk positions; ensure deliverability and margin.
- Support pre-sales activities including workshops, discovery sessions, and solution shaping.
- Stay up to date with vendor technologies, best practices, and emerging trends.
Skills & Experience
- Strong background in infrastructure, cloud, or managed services environments.
- Proven ability to translate business requirements into technical solutions.
- Experience developing both HLDs and LLDs.
- Comfortable creating customer-facing documents and presentations.
- Excellent communication and stakeholder engagement skills.
- Knowledge across multiple technology and platforms is desirable
- Experience in solution design is essential, and within a similar managed services environment is desirable.
- Familiar with ITIL, ISO 27001, GDPR, and secure-by-design principles.
- Experience with RFP/RFI responses and public-sector style scoring.
- Ability to communicate with users and sponsors; and frame solutions around outcomes.
- Can break ambiguity into clear options with pros/cons and risks/issues.
- Is able to builds consensus across technical and non-technical stakeholders.
- Takes ownership and is proactive, follows through, with attention to detail.
- Quality bar: Writes clean, reusable artefacts; designs that are operable on Day 2
Why Join Us?
- Work with a growing, ambitious MSP shaping the future of managed services.
- Opportunity to influence design standards, service catalogues, and customer experience.
- Collaborative team culture with room to grow and develop.
Benefits:
- 33 days annual leave
- 4 x Death in Service Benefit
- Contributory Pension Scheme (5% Employer, 5% Employee)
- Hybrid working – 3 days office, 2 days WFH