Lead Patient Services Coordinator

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Lead Patient Services Coordinator plays a key role in launching and supporting the new Cancer Institute ambulatory clinic at Brigham & Women’s Hospital. This position provides day-to-day leadership and guidance to front-line patient services staff while ensuring a welcoming, seamless experience for patients and families. The Lead PSC partners closely with clinical and administrative teams to support clinic operations, optimize scheduling and workflows, and uphold the highest standards of service in a fast-paced, patient-centered environment. Job Summary Summary Responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff. Essential Functions -Supervise and mentor clinic support staff, including administrative and clinical assistants. -Oversee daily operations to ensure efficient workflow and high-quality patient care. -Collaborate with healthcare providers to coordinate patient appointments and manage patient flow. -Implement and maintain clinic policies and procedures to enhance operational efficiency. -Assist in training new staff and providing ongoing education for existing staff. -Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards. Qualifications Education Associate's Degree required;; Bachelor's Degree preferred Can this role accept experience in lieu of a degree? Yes Experience 3-5 years experience working in a healthcare setting required 2-3 years experience in a leadership or supervisory role required Knowledge, Skills and Abilities - Strong leadership and team management abilities. - Excellent communication and interpersonal skills. - Proficiency in electronic health record (EHR) systems and office software. - Knowledge of medical terminology, billing, and coding processes. - Ability to multitask and manage competing priorities in a fast-paced environment. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Pay Range $21.73 - $31.02/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.