About the Role
<p><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif">Are you passionate about social media, client service, and delivering work that makes an impact? We are looking for a Senior Account Manager to support a key global account across performance and social channels.<br />
This is a fast-paced, delivery-focused role where you’ll combine strong client service fundamentals with a clear understanding of how social channels work in practice.</span></span><br />
</p>
<ul>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:106%"><b><span style="line-height:106%">Salary competitive</span></b></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><b><span style="line-height:115%">Working hours Monday to Friday, 9am-5.30pm</span></b></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:106%"><b><span style="line-height:106%">Free parking</span></b></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:106%"><b><span style="line-height:106%">Healthcare scheme</span></b></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:106%"><b><span style="line-height:106%">Employee wellbeing initiatives</span></b></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:106%"><b><span style="line-height:106%">Hybrid working – 3 days in the office 2 days at home</span></b></span></span></span></li>
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<p>
<span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><b><span style="line-height:115%">As an Account Manager, you’ll have the following duties and responsibilities:</span></b></span></span></span></p>
<ul>
<li style="text-align:justify"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Act as the day-to-day contact for client stakeholders, ensuring clear communication and expectation management</span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Build strong relationships by understanding client priorities, challenges, and ways of working</span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Coordinate organic and paid social activity, including influencer and creator management</span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Oversee projects from brief to final delivery, keeping timelines, approvals, and workflows on track</span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Collaborate with creative, studio, digital, insight, and production teams to deliver socially relevant, on-brand work</span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Maintain documentation, schedules, and status reports to keep everyone aligned</span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Support the Account Director with estimates, scopes, budgets, and financial tracking</span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Stay ahead of platform updates, emerging behaviours, and best practices to inform recommendations</span></span></span></span></li>
</ul>
<p>
<span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><b><span style="line-height:115%">We’re looking for an Account Manager with the following skills and experience:</span></b></span></span></span></p>
<ul>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Extensive account management experience in a client-facing role within an agency setting</span></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Solid understanding of how social content is made, adapted, and delivered across channels</span></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Knowledge of performance-driven social media marketing or digital marketing</span></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Strong organisational discipline and ability to manage multiple deadlines</span></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Experience coordinating diverse teams to deliver for multiple stakeholders</span></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Confidence in communicating social requirements clearly and without jargon</span></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Calm, solutions-focused approach in fast-moving situations</span></span></span></span></li>
<li><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="line-height:115%"><span style="line-height:115%">Attention to detail and pride in delivering high-quality output</span></span></span></span></li>
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