Customer Account Specialist

Customer Account Specialist<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Job Description Summary</b></p><p>Provide accurate and timely customer account support in a manufacturing and regulated environment. Responsible for order processing, shipping and inventory reporting, and customer communication to ensure accurate billing, shipments, and positive customer experience.</p><div></div><p><b>Job Responsibilities</b></p><ul><li>Enter, maintain, and update customer orders and data in the ERP system (JD Edwards/Oracle preferred).</li><li>Review daily production, receipt, and shipment documentation for accuracy.</li><li>Provide production, inventory, and shipment reporting to customers.</li><li>Reconcile inventory discrepancies between internal systems and customer systems.</li><li>Support end‑of‑month reporting and billing accuracy.</li><li>Process customer shipping orders and verify inventory availability.</li><li>Ensure DOT‑regulated Bills of Lading and Safety Data Sheets (SDS) accompany shipments.</li><li>Communicate shipping instructions to internal teams and carriers.</li><li>Respond to customer inquiries professionally and participate in routine customer calls.</li><li>Maintain organized documentation per company and customer requirements.</li><li>Serve as backup support for other Customer Account team members.</li></ul><div></div><p><b>Required Qualifications</b></p><ul><li>Strong attention to detail and data accuracy.</li><li>Effective written and verbal communication skills.</li><li>Proficiency with Microsoft Office (Excel, Outlook, Word).</li><li>Ability to manage multiple priorities in a fast‑paced environment.</li><li>Strong organizational and problem‑solving skills.</li></ul><div></div><p><b>Preferred Qualifications</b></p><ul><li>Customer service or administrative experience.</li><li>Experience in a manufacturing or regulated environment.</li><li>Experience with ERP systems, preferably JD Edwards/Oracle.</li><li>Associate’s degree or equivalent work experience preferred.</li></ul><p></p><p>Starting at $22.00 per hour.</p><p>Hours: 8am - 4:30pm Monday - Friday</p><div></div><p><b>Company Culture</b></p><p>We foster a collaborative, team-oriented environment focused on accountability, safety, and continuous improvement. Employees are encouraged to take initiative, contribute ideas, and work cross‑functionally to deliver high‑quality service and reliable results for our customers.</p><div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>About Land O'Lakes, Inc.</b></p><p></p><p>Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.</p><p><br />We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.</p><p></p><p></p><p>Land O’Lakes and our global entities support diversity in employment practices.</p><p></p><p>Neither Land O’Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.    </p><p><span>                                                                                                  </span></p><p>If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm <span><span>CT. </span></span></p>