Temp Service Desk

Service Desk Support  3-Month Contract - Gloucestershire

Are you an experienced IT Support professional looking for your next temp opportunity?

We are seeking a proactive and customer-focused Service Desk  to join a busy IT team in Gloucestershire on an initial 3-month contract. This role is ideal for someone who enjoys providing excellent customer service, troubleshooting technical issues, and working in a fast-paced support environment.

Key Responsibilities

• Provide first-line IT support to end users.
• Manage and resolve IT service requests and incidents.
• Accurately log, update, and track support tickets.
• Assist with user account administration and access management.
• Escalate complex technical issues where required.
• Deliver a high standard of customer service while meeting service targets.

What We're Looking For

• Experience in a previous IT Support or Service Desk role (desired).
• Strong focus on delivering excellent customer service.
• Excellent verbal and written communication skills.
• Ability to self-manage, prioritise workloads, and work effectively in a fast-paced environment.
• A positive, 'can-do' attitude with a willingness to learn and develop.
• Working knowledge of Windows Operating Systems and Microsoft Office 365.
• Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial but is not essential.

Contract Details

Location: Gloucestershire
Duration: 3 Months Initially

If you're an enthusiastic IT support professional with a passion for customer service and problem-solving, we'd love to hear from you.  Please send your cv to jillw@rerecruitment.com

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