The Operations Manager/Assistant Property Manager is responsible for supporting the Property Manager on site with any delegated administrative, financial, or operational tasks. The primary role of the Operations Manager is responsibilty of leading the maintenance division and oversight of all amentity speces.
The Assistant Property Manager provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
Essential Duties and Responsibilities
- Manage and handle day-to-day activities of the Property in the absence of the Property Manager, including but not limited to :
- Complying with all reporting requirements outlined in the Management Services Agreement
- Leadership of the maintenance team
- Property inpsections
- Attend all board meetings
- Complying with meeting requirements outlined in Florida Statue 718.
- Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association.
- Draft RFPs (Requests for Proposals) as needed before bidding on large projects to ensure that the data received is comparable across all vendors.
- Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party.
- Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business.
- Management of staff, including performance management, payroll approval, and coaching.
- Manage and track all activity work order logs and incident reports for the Property Manager’s review and assist in investigations as needed.
- Resolves and follows up on all complaints/issues and reports to the Property Manager.
- Oversee and gather information and data for vendors.
- Act as a liaison and manage association vendors, including but not limited to assessing vendor performance and compliance with Castle and Association standards.
- Assists with vendor and invoice reconciliation.
- Collects monthly rental payments, makes deposits, runs delinquency reports, and sends out delinquency notices, as applicable.
- Prepares rental or new resident packages as required.