The Lead Front Desk Attendant is responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Lead Front Desk Attendant helps train and supervise the Front Desk Attendants, and ensures they are satisfactorily fulfilling their responsibilities.
The Lead Front Desk Attendant provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
Essential Duties and Responsibilities
- Provides alternate assistance with on duty personnel as needed and covers desk shifts when needed.
- Assist Management with overseeing day-to-day activities and job duties performed by Front Desk Attendants
- Develops the skillset and knowledge needed to perform all responsibilities of the Front Desk Attendant when coverage is required.
- Ensures front lobby and front of the building are always at top visual quality.
- Keeps track of activity logs and incident reports, records, and forms for the Property Manager’s daily review.
- Escalates concerns/issues to Front Desk Supervisor, and/or Property Manager for immediate resolve when necessary.
- Process work orders as needed.
- Monitors Emergency Response System and responds in a timely and efficient manner.
- Monitors and controls Electronic Security Control Systems if applicable.
- Ensures all safety precautions and procedures are followed while performing duties.
- Assists in training all newly hired Front Desk Attendants and ensures they are completing tasks in alignment with expectations.
- Other duties and responsibilities as assigned.
Supervisory Responsibilities
- Assist Management with overseeing day-to-day activities and job duties performed by Front Desk Attendants
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- High school diploma or equivalency required.
- 2+ years of administrative or hospitality experience preferred.
Skills and Abilities
- Proficient with Microsoft Office Suite or related software.