The Covenants Coordinator is responsible for executing scheduled visual inspections of the community to ensure that homeowners are following the requirements regarding maintaining the general appearance of their homes and surrounding property as indicated in each association's Declaration of Covenants.
The Covenants Coordinator provides exemplary service consistent with the Castle Group's values and mission. As a representative of Castle Royal Service, he or she performs all responsibilities while demonstrating outstanding customer service skills.
Essential Duties and Responsibilities
- Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion
- Upload violations to the Production folder for mail-outs daily.
- Respond to resident inquiries with the information necessary to correct the violation in a timely manner.
- Prepare the notice/agenda for the monthly Violations Hearing meetings and attend the meetings.
- Attend Board meetings upon request to address violation appeals, if applicable.
- Prepare fining notices following Violation Hearing meetings and assess fines to owner ledgers accordingly.
- May be involved in the inspection, review, and research of the Homeowner Architectural Modification process.
- Attend and take minutes at monthly Rules and Regulations Committee meetings.
- Assist in investigations and tape/log reviews for any unusual incidents.
- Resolves and follows up on violation complaints/issues with Royal Service.
- Follows safety procedures and maintains a safe work environment.
- Other duties and responsibilities as assigned by the Property Manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience
- High school diploma required. Associate's degree with a concentration in business or hospitality preferred, or equivalent combination of education and experience.
- Florida CAM License preferred.
- Valid Driver’s License required.
- Minimum of 1 year of related work experience or customer service experience required.
- Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
- Experience with property management software is preferred to process violations