The Assistant General Manager is responsible for supporting the Property Manager on site with any delegated administrative, financial, or operational tasks.
The Assistant General Manager provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
- Manage and handle day-to-day activities of the Property in the absence of the Property Manager, including but not limited to :
- Complying with all reporting requirements outlined in the Management Services Agreement
- Complying with meeting requirements outlined in Florida Statue 718.
- Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association.
- Draft RFPs (Requests for Proposals) as needed before bidding on large projects to ensure that the data received is comparable across all vendors.
- Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party.
- Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business.
- Management of staff, including performance management, payroll approval, and coaching.
- Manage and track all activity logs and incident reports for the Property Manager’s review.
- Oversee and gather information and data for vendors.
- Act as a liaison and manage association vendors, including but not limited to assessing vendor performance and compliance with Castle and Association standards.
- Collects monthly rental payments, makes deposits, runs delinquency reports, and sends out delinquency notices, as applicable.
- Prepares rental or new resident packages as required.
- Tracks rentals and processes required paperwork for tenants, such as lease expirations and renewal documents.
- Provides training as needed for new hires in the corresponding department.
- Monitors and controls Electronic Security and Gate Control Systems, where applicable.
- Maintains association website.
- Resolves and follows up on all complaints/issues and reports to the Property Manager.
- Maintains a safe and secure environment throughout the building/property(s).