FTC – Service Delivery Accounts Assistant

Service Delivery Accounts Assistant needed to cover a year's FTC starting in April, this position is paying an annual salary of £27,000. Working hours are Monday to Friday 9am - 5:30pm. Duties: Ensuring all contracted work is being delivered to client expectations and within agreed Supporting the planning team to ensure all work is scheduled in line with KPIs Problem solving - to include customer complaints & delivery issues. Ensuring records are kept up to date with progress Liaising with Sales Account Manager on any upselling/cross selling opportunities and remedial works Ensure line manager is up to date with any issues which may affect customer relationships Nurture good relationships with customers and colleagues Benefits: 28 Days Holiday inc Bank Holidays Pension Scheme Extensive Training Referral Scheme Experience required: Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills