On Demand Services Engineer (Req#1165)

As an On Demand Services Engineer, you will provide ePlus’ clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus services and provide performance improvement feedback. Your Impact The essential functions of this position include: Perform network/systems support Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team Resolve and manage problems immediately Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution Follow-through until problems are resolved Maintain current, high-level technical skills in your network field of expertise Keep abreast of developments in computing technology and solutions to common problems Responsible for working tickets and projects, as assigned, and closing out tickets correctly and in a timely manner. Ensuring management is informed of any issues and escalations  Comply with both internal and client processes and procedural changes in reference to assigned jobs Maintain toolkit and toolkit inventory Replace items as needed Qualifications College degree preferred, high school diploma required 1-2 years of networking experience 1-3 years Field Experience 1-3 years in a client-facing position CCNA upon hire or within 6 months of employment Experience/training on one or more of the following:  Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware Understanding of the two or more of the following routing protocols: IP, IPX, EIRGP, OSPF, RIP Ability to perform basic protocol analysis using a LAN analyzer Understanding of WAN, LAN, interfaces, protocols and topology Knowledge of WAN and LAN Concepts Excellent oral and written communications skills Strong troubleshooting and performance tuning skills Understanding of switching concepts-VLAN, ATM Experience/training on one or more of the following: Router IOS-Cisco, Nortel, 3Com Server NOS NetWare, NT, Unix Hardware NIC, hard drive and controllers WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum DHCP/DNS  CCNA Certification