Principal Product Designer

Epicor serves industries where the software is the operation: manufacturing execution, warehouse fulfillment, supply chain orchestration, retail management. The design problems at this level aren't about individual screens. They're about systems of workflows, cross-product consistency, and making complex operational software feel intelligent and inevitable. As a Principal Product Designer, you operate semi-autonomously across cross-functional efforts. You shape product strategy through design, not just execute on it. You set the interaction patterns and quality standards for a product area, influence organizational decisions, and raise the ceiling for what the design team can do. You're expected to solve problems that don't have clear briefs and to connect your product area's design direction to the broader platform. What You'll Do Own the design vision and interaction architecture for a product area: setting direction, defining patterns, and ensuring coherence across features, releases, and teams. Lead end-to-end design from ambiguous problem spaces through shipped outcomes. You frame the problem, align stakeholders, design the solution, and measure whether it worked. Solve complex, cross-functional product challenges with strategic foresight. You see the second-order effects of design decisions and plan for them. Partner with Product and Engineering leadership as a strategic equal, influencing roadmap direction, investment priorities, and architectural trade-offs. Drive design quality and consistency across your product area through critique, reviews, and direct contribution. You hold the bar and raise it. Lead design collaboration across teams, connecting your product area's patterns to the global design system and to adjacent product surfaces. Mentor senior and mid-level designers. You shape how they think about problems, not just how they execute solutions. Bridge product strategy and design investment. You translate business goals into design direction and advocate for design-informed decisions at the organizational level. What You likely to Bring 8+ years of product design experience, with a portfolio that demonstrates strategic thinking, systems-level craft, and shipped impact in enterprise or B2B SaaS. Proven ability to own design direction for a product area: setting vision, making trade-offs, and aligning cross-functional stakeholders around a design point of view. Mastery of complex enterprise interaction design: systems of workflows, data-dense operational interfaces, role-based experiences, and cross-product patterns. Strong Figma proficiency and deep fluency with design systems: not just using components, but understanding token architecture, governance, and how systems scale across frameworks. AI fluency that goes beyond tools. You shape how your team uses AI in the design process. You understand the architecture layer, agents, protocols, context-aware systems, well enough to design for AI-native products, not just with AI tools. You model the quality judgment your team needs: when AI accelerates the work, when it flattens it, and how to tell the difference. Strategic communication. You influence cross-functional direction, present to senior leadership, and your design rationale holds up under organizational scrutiny. A track record of elevating teams: through mentorship, quality standards, and leading by example in how you frame problems and hold craft accountable. What Could Set You Apart At this level, strong craft, systems thinking, and user empathy are assumed. What separates candidates is the depth of their perspective on where design is going, and their willingness to move there before the industry catches up. Hands-on practice with vibe coding or agent-assisted development at a level where you can build functional prototypes, validate ideas in code, and demonstrate concepts that would otherwise take weeks to spec and hand off. You use these tools to think, not just to produce. Deep understanding of AI infrastructure as it relates to product design: protocols like MCP, agent orchestration, tool-use patterns, context management. You can design experiences for systems where AI agents act on behalf of users, and you understand the trust, control, and transparency patterns that requires. A developed philosophical perspective on what AI changes about the design discipline. You think about what taste, craft, and originality mean when generation is commoditized. You have a point of view on where human judgment remains irreplaceable, and you can articulate it. This isn't academic for you. It shapes how you lead. A pragmatic, experimental disposition. You ship to learn. You fail fast and extract signal from failure. You don't wait for organizational permission to test an idea, and you create the conditions for your team to do the same. Experience designing for industries like manufacturing, distribution, supply chain, or retail operations, or in similarly complex, operationally critical domains. LI-AJ1 LI-HYBRID About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Alena Jelinkova, Kai Lewis At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. 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