We are currently recruiting on behalf of a large, well-established Housing Association in Birmingham for an experienced Senior Income Officer to join their team on a 6-month contract.
This is a fantastic opportunity for a motivated and confident income management professional to step into a leadership role, overseeing a team of Income Officers and ensuring the effective delivery of income collection services across a designated patch.
Key responsibilities of a Senior Income Officer.
- Lead, manage, and support a team of Income Officers, driving performance and service delivery
- Oversee rental income collection and arrears management across the Birmingham patch
- Monitor team KPIs and implement strategies to maximise income recovery
- Provide guidance on complex arrears cases, including legal escalation where required
- Conduct patch visits to tenants, offering support and resolving tenancy-related income issues
- Ensure compliance with policies, procedures, and relevant housing legislation
- Work collaboratively with internal departments and external agencies
Requirements for this Senior Income Officer role:
- Proven experience in income management within a housing environment
- Previous line management or supervisory experience
- Strong knowledge of rent arrears recovery processes and housing legislation
- Excellent communication and leadership skills
- Ability to manage a varied workload and meet targets in a fast-paced environment
- Full UK driving licence and access to a vehicle (essential for patch visits)
What’s on offer:
- Opportunity to work with a respected Housing Association
- Central Birmingham office location
- Immediate start available
- Competitive hourly rate
If this Senior Income Officer role is for you, please apply or contact katie.cox@niyaapeople.co.uk