Customer Experience Representative, Derivatives

What you’ll do Leverage deep product- and subject-matter expertise to resolve customer issues and questions involving options, margin and futures outrights. Later this may expand to other derivative products such as options on futures and forex. Uncover potential customer or firm risk and ability to communicate that to customers in an articulate manner. Utilize our internal tools, including but not limited to: Salesforce and Twilio, to respond to customers in all areas of Options, Futures, and Margin. Leverage knowledge of our Robinhood app, web and futures products in order to assist customers as they navigate our exciting new products and require clear explanations to often technical inquiries. Utilize brokerage acumen and risk management understanding in order to place closing trades for customers when necessary. Research current/future market events and be able to communicate and discuss with customers from a theoretical perspective without providing investment advice. What you bring Active FINRA Series 7, 63, and Series 3 required Minimum 3 years in professional trade desk experience Demonstrated results supporting customers in advanced trading Ability to break down positions in futures and options Assess risk and how to mitigate when needed Excellent interpersonal skills and communication skills Ability to make excellent quick decisions under pressure Ability to communicate effectively and de-escalate situations Demonstrates subject matter expertise in complex financial services topics including options, margin, and futures Ability to concisely and accurately communicate complex topics to our customers Schedule flexibility as we evolve to meet the growing demands of our business and customers (working across multiple time zones)