French or German speaking Customer Service Administrator

Burnley

Ref: 8230CS

A long-standing British manufacturer with international operations and a key focus on sustainability.

French or German speaking Customer Service Administrator
Location: Burnley
Office Based Role
Salary: £27,000 per annum plus bonus
Ref: 8230CS

Main duties:
To provide outstanding customer service to clients and support the Export department.

The role:
– Respond to customer enquiries in a timely manner to ensure any issues are resolved
– Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
– Process orders through the system and follow up as necessary
– Provide customers with export support in regards to lead times and delivery information
– Support internal departments with product or stock information
– Ensure customer information is recorded accurately and update on the system when necessary
– Monitor outstanding orders and follow up accordingly

– Fluent in either German OR French to business standard – Essential
– Previous customer service experience – Essential
– Excellent communication and interpersonal skills
– Dynamic, confident and motivated candidate
– IT literate

£27,000 per annum plus bonus