Agency Support Rep

Agency Support Rep

Length: At least until Q4/End of the Year – Potential for Hire

 

Location: 445 State Street | Fremont, MI 49413

 

Shift: 8:45am-5:30pm – 45 min lunch // 2-15 minute breaks *Must be flexible to stay later if they are on a call when the queue shuts down at 5:30pm

 

Training:

2-3 weeks of training until they get to the point where they feel comfortable

Side by side calls and assistance with learning the system

Manager(s) want to be sure they are confident and comfortable as the Agents know their stuff that are calling in

Position Details:

• Answer phone calls from agents and back office staff
• Assist with a multitude of questions pertaining to policy, admin, claims, etc
• Assist with logging into the portal and entering in an application for the agent/customer calling in (2nd part of the job – will train up to this)

Agency Support Rep