The Sr. Manager, Product Owner – HRSD sets the vision and roadmap for ServiceNow HR Service Delivery (HRSD) in a mature HR Shared Services environment. The role is focused on driving what’s next—modernizing the employee and manager experience and accelerating adoption of next-generation capabilities.
The product owner leads evaluation, business casing, and phased rollout of emerging ServiceNow capabilities (e.g., Employee Journeys, Manager Hub, and AI-driven experiences), and communicates priorities and investment recommendations to HR leadership, including the Sr. Director and SVP of Talent and Operations.
In close partnership with the IT Platform Owner, this role represents HRSD in platform governance, ensuring upgrades and enterprise changes are assessed for HRSD impact and aligned to HR priorities.
The role manages the HRSD analyst and automation lead, oversees the EY AMS relationship, and brings strong executive communication, cross-functional collaboration, and a pragmatic approach to responsible AI adoption.
Key Responsibilities:
Preferred Qualifications
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.
We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law
A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line in order for your email application to be considered.
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