IT Service Specialist (Poland/Rzeszow)

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN.COM, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

We are looking for an IT Service Specialist to join our team in Rzeszów. In this role, you will provide first-line technical support to employees while helping maintain the reliability, security, and smooth operation of our IT infrastructure in a fast-paced FinTech environment.

This is primarily an office-based position at our Rzeszów office, with occasional opportunities to work remotely.

{"country":"Polska","iso":"pl","locality":"Rzeszów","region1":"Podkarpackie","region2":"Rzeszów","region3":"Rzeszów","latitude":"50.033691","longitude":"22.006069"}

• Hands-on experience in IT Support or helpdesk
• Familiarity with Microsoft products: Office 365, Active Directory, SCCM, Intune
• Ability to work with Microsoft and Apple (Mac) hardware Basic knowledge of LAN/WLAN networks and network device monitoring
• English language proficiency at minimum B2 level

• Receiving and resolving tickets in the JIRA ticketing system
• Providing daily technical and IT support to employees Installing, configuring, and servicing computers (Windows, Mac), mobile devices, and peripherals
• Deploying system updates and working on IT process automation
• Managing wired and wireless networks, including device monitoring
• Managing user accounts, permissions, and authentication policies
• Maintaining technical documentation and IT asset inventory
• Supporting the deployment of new tools and systems in collaboration with technical teams

• Real influence on shaping the ZEN.COM
• Work in an environment where innovation and effectiveness truly matter
• Competitive salary and flexible working conditions
• Private medical healthcare
• Internal and external training opportunities